Hi there! I understand you're having trouble with ads not working in the Soulplay app on your iPhone. Could you tell me a bit more? For example, are the ads not loading at all, or do you see an error message when trying to watch them? Also, have you tried anything so far to fix it?

This will help me guide you better!

Not loading at all

Thanks for letting me know the ads are not loading at all in the Soulplay app on your iPhone running iOS 13.5.1. Let’s try some steps to get them working again.

1. Close and Reopen the App
Fully close Soulplay by swiping up from the bottom and swiping the app off the screen, then open it again.

2. Restart Your iPhone
Sometimes a reboot clears temporary glitches affecting the app’s functionality.

3. Check Your Internet Connection
Ads typically need a stable internet connection. Try switching between Wi-Fi and cellular data to see if that helps.

4. Verify App Permissions
Go to Settings > Soulplay and check if all necessary permissions (like internet access) are enabled.

5. Update the App
Confirm you have the latest version of Soulplay. Go to the App Store app > Updates and update if available.

6. Clear Cache/Data if Possible
iOS apps don’t have a straightforward cache clear option, but deleting and reinstalling the app can have a similar effect.

7. Reinstall Soulplay
Press and hold the app icon, tap Delete App, then reinstall it from the App Store. Make sure you have your login info handy.

Could you try these and let me know if the ads start working? If not, we can look into more advanced steps or check whether there might be a wider issue with the ad service.

Are you able to try these steps now?

Won’t work. Tried everything

Thanks for trying all those steps already. Since the usual fixes didn’t help with ads not loading on your iPhone (iOS 13.5.1), let’s try a few additional troubleshooting ideas specific to Soulplay and your setup:

1. Check for In-App Settings Affecting Ads
Sometimes apps have settings to enable or disable ads or restrict certain content. Open Soulplay and look for any settings related to ads, monetization, or content filtering and make sure ads are enabled.

2. Check for Account or Region Restrictions
Some ads may not show if your account region or device location restricts ad content. Double-check your App Store region and device region are set consistently (Settings > General > Language & Region).

3. Network Restrictions
If you are on a corporate, school, or restricted Wi-Fi, ad servers might be blocked. Try a different network or disable VPN/proxy if you have one running.

4. Look for Known Issues or Updates
I found a recent update note mentioning a version 2024.09.02 released for Soulplay on iOS and Android. This update introduced some new features and potentially some bug fixes related to app functionality. Make sure you have this latest version installed as it could fix the ad loading problem2.

5. Contact Support or Report the Issue
If none of these resolve it, the problem could be with the ad server or something on the app backend. You might want to email [email protected] with details about your device, iOS version, and the ad loading problem for their team to investigate.

Would you be able to check your app version and region settings next? I’m here to help guide you through it!