Hi! I see you’re having connection issues with the SimplyWise app. To help you better, could you tell me a bit more about the problem? For example, are you unable to log in, is the app not syncing data, or are you getting any specific error messages?

Once I know a little more, I can guide you through some steps. However, in general, here’s a good starting point to troubleshoot connection problems with SimplyWise on Windows 10:

1. Check your internet connection: Make sure your device is connected to the internet, either via Wi-Fi or Ethernet, and that other websites or apps are working fine.
2. Force close and restart the app: Sometimes simply closing the app completely (not just minimizing) and reopening it can refresh the connection.
3. Refresh the app: Open the SimplyWise app home screen, then access the sidebar menu (often by clicking the three horizontal lines in the top left) and look for a refresh or sync option. This can resolve temporary data or network glitches.
4. Restart your computer: A quick reboot can reset network settings and clear temporary issues.
5. Make sure the app is updated: Check for any app updates available and install them to fix bugs or connection fixes made by developers.

If you’ve tried these already, let me know, and we can dive deeper into more advanced network settings or account checks. Also, are you using the SimplyWise app installed on your Windows device or via a browser?

Looking forward to your details so I can assist you further!

connection issues

Thanks for confirming you're facing connection issues. Let’s approach this step-by-step to get it sorted out.

Since you’re on a Windows 10 device and using the WebKit browser, here’s what I suggest doing next:

1. Force quit and restart the app: If you have the SimplyWise app installed, completely close it (use Task Manager if needed), then restart it. This has resolved connection bugs for some users recently1.

2. Refresh the app: If you are using the SimplyWise web app, go to the Home screen, then open the sidebar menu (usually the three horizontal lines on the top left). Select the refresh option there to sync your data again9.

3. Check for network restrictions: Since you are on Windows 10, make sure no firewall or antivirus is blocking the SimplyWise app or web traffic. You can temporarily disable your firewall and antivirus to test connection.

4. Clear browser cache: If you’re accessing SimplyWise via browser, clearing your browser's cache and cookies can sometimes help resolve connection hiccups.

5. Check for app or system updates: Ensure your SimplyWise app and Windows 10 system are fully updated.

If after doing these steps, the problem persists, please tell me:
- Are you using the desktop app or accessing SimplyWise through a web browser?
- Are you getting any specific error messages?
- Is your connection issue consistent (never connects) or intermittent (drops sometimes)?

If needed, I can walk you through more advanced troubleshooting or get you connected with our support team at [email protected] for deeper help.

Are you comfortable trying these steps and letting me know how it goes?