Hello! I understand your TouchRetouch app keeps crashing on your iPhone with iOS 18.5. Let's get this sorted out together. Could you tell me if the app crashes immediately when you open it, during a specific action like using the retouch tool, or at some other time?

Meanwhile, here are some initial steps that often help with app crashes on iPhones:

1. Restart your iPhone: A simple reboot can clear temporary glitches.

2. Check for app updates: Make sure TouchRetouch is updated to the latest version in the App Store. Sometimes, developers release fixes for crashing bugs.

3. Close and reopen the app: Swipe up from the bottom and pause, then swipe the TouchRetouch app off the screen to close it fully before reopening.

4. Reinstall the app: If it keeps crashing, try deleting TouchRetouch and reinstalling it; this can fix corrupted files.

5. Check available storage: Low space can cause performance issues; ensure you have enough free storage on your iPhone.

If after these steps the app still crashes, could you also let me know if any other apps crash or if somehow this is isolated only to TouchRetouch? That info will help further narrow down the issue.

I’ve noticed some others have reported similar TouchRetouch crashes recently, so this could be a known issue with a current app version, but let's try these quick fixes first1.

Does that sound like a good place to start?

I have done most of the steps above. I restarted my phone, I don’t have storage memory issues, my app is up to date,

Thanks for letting me know you’ve already tried the common troubleshooting steps — that really helps narrow things down. Since TouchRetouch is still crashing despite having a fully updated app and plenty of storage space, here’s what I suggest next:

1. Check for iOS System Updates: Sometimes app stability improves after you install the very latest iOS updates, even if it’s a minor patch after 18.5. Go to Settings > General > Software Update and see if anything new is available.

2. Test for Possible Conflicts: Is this issue happening only when TouchRetouch tries to access your photo library? Try creating a new, small album with just a couple of photos and see if using TouchRetouch on those images still causes a crash. This could help determine if specific photos or permissions are problematic.

3. Reset App Settings: Some apps allow resetting their settings or clearing caches. TouchRetouch does not have an explicit cache-clearing option, but you can reset privacy permissions by going to Settings > Privacy > Photos, then toggle "TouchRetouch" off and on again to refresh its access rights.

4. Check for iCloud Photos Sync Issues: If you use iCloud Photos with "Optimize iPhone Storage" enabled, some images may be stored in the cloud temporarily. Try downloading the images locally and then retesting the app. Sometimes cloud-related syncing can cause apps to stumble.

5. Look for System-Wide Problems: Try using another photo editing app or camera app to see if those apps behave normally. If they also crash, there may be a more general issue with your iOS or hardware.

If none of these uncover or fix the problem, the last option would be a backup of your device and a factory reset to rule out deeper software conflicts. That’s obviously more involved, so I’d recommend contacting TouchRetouch support directly as well at [email protected] who may have specific patches or insights for your iOS version2 3.

Would you like me to walk you through any of these steps, or is there another detail you want to share about when or how the app crashes?