Hello! I understand you’re having trouble saving recipes from Instagram into your RecipeBox app on your iPhone. Let’s get this sorted out.

To start, could you tell me what happens exactly when you try to save a recipe from Instagram? For example, does the Share option not appear, or does it appear but nothing gets saved?

Meanwhile, the usual method to save recipes from other apps like Instagram is to use the RecipeBox Share extension. Here is a quick checklist to try:

1. Open Instagram and find the recipe you want to save.
2. Tap the Share button within Instagram (usually a little arrow or three dots icon).
3. From the share menu, scroll through the list of apps and tap “More” or the “...” option.
4. Make sure the RecipeBox extension is enabled in the Share menu. If not, toggle it on.
5. Select RecipeBox, and it should prompt you to save the recipe details to your RecipeBox app.

If the Share extension does not appear or the recipe is still not saving, try these simple steps:

- Quit RecipeBox completely from the iPhone multitasking view and reopen it.
- Restart your iPhone to refresh system processes.
- Check that RecipeBox app is updated to the latest version from the App Store.

If you have already tried this, please let me know, and I can guide you through some more advanced options or checks on your account and app permissions.

Are you able to check and try these steps? I’m here to help you through it!

Thanks Pierre, when I do all the steps and it looks like it’s saving to Instagram it just freezes. And it never saves on recipe box. I’ve already reported a recipe box, but no solution as of yet.

Thanks for explaining that, I see the app freezes during the saving process from Instagram. Since you’ve reported it already, that’s great—you’re on the right track. I want to help you troubleshoot further while the team works on a fix.

Here’s what I suggest next:

1. Check for Any Pending Updates
Sometimes freezes happen if there’s a compatibility issue. Double-check the App Store for any RecipeBox updates and install them.

2. Reinstall RecipeBox
Since the app freezes during saving, uninstalling and reinstalling RecipeBox might clear out any corrupted temporary files causing the freeze. After reinstalling, log back in and try saving again.

3. Clear Cache/Data if possible
iOS apps don’t have a direct cache clear button, but reinstalling usually clears cached data.

4. Try Saving a Different Instagram Recipe
This helps identify if it’s specific content causing the freeze or a general issue.

5. Check App Permissions
Make sure RecipeBox has permissions needed, such as Photos and Network Access. Go to iPhone Settings > RecipeBox and review permissions.

6. Test Saving from Another App
Try saving a recipe from another app or browser using the Share extension to see if the problem is isolated to Instagram.

Additionally, there was mention online that the RecipeBox tech team recently addressed a glitch causing some freezing with social media saves and planned a fix deployment soon6.

If none of the above resolve it, I can guide you through collecting logs to send to support or explore any account-specific issues.

Would you like to try these steps now? Let me know how it goes or if you want help with the reinstall—I’ll be right here!

So I have done everything above, except for deleting the app and reinstalling it. Nothing has worked. Recipes don’t save from the Internet either.

Thank you for sharing that you've already tried everything except reinstalling the app, and that recipes from the Internet also won’t save. That definitely tells us the problem is broader than just Instagram sharing.

Since the issue affects saving recipes from multiple sources, the RecipeBox app itself might be having trouble processing and storing these recipes on your iPhone running iOS 18.6.2.

Let’s try these steps focused on saving from Internet sources too:

1. Reinstall RecipeBox
Uninstall the app completely and then reinstall it fresh from the App Store. This clears cached or corrupt data that might cause freezing or saving failures.

2. Use the "Add from Internet" feature properly
- Open RecipeBox.
- Tap “Add from Internet.”
- Paste the URL of the recipe you want to save directly into the input field.
- Tap Import.

Make sure you are connected to a stable internet connection when doing this. This is RecipeBox’s official method for web recipes2.

3. Check Safari Extension Settings
If you're using the RecipeBox Safari extension to save recipes, verify it’s enabled and has permission to work on "All Websites" by going to iPhone Settings > Safari > Extensions > RecipeBox, and enabling the extension fully9.

4. Sign out and sign back in from your RecipeBox account
Sometimes authentication can glitch and cause saves to fail silently. Logging out and back in resets any session issues.

5. Verify Network and Permissions
Double-check your iPhone’s network is steady, and that RecipeBox has necessary permissions (Settings > RecipeBox) such as background refresh and cellular data (if applicable).

6. Try Saving a Recipe URL from a Different Website
Just to confirm this isn’t website-specific, try saving a recipe URL from a well-known cooking site.

If reinstalling and these checks still do not help, the best next step is to escalate your issue with the exact details to RecipeBox’s support email: [email protected]. Including that the app freezes and won’t save both Instagram and Internet recipes despite all troubleshooting will help them prioritize and identify any server or app issues1.

Would you like guidance now on safely uninstalling and reinstalling the app? I want to make sure we cover all bases so you can get back to saving those recipes!

I did log out and log back in and that did nothing. I am nervous to uninstall and reinstall. I’m afraid I might lose all my recipes.

I completely understand your concern about losing your recipes if you uninstall the app. Let’s talk about how RecipeBox manages your data and what you can do to safeguard it before reinstalling.

RecipeBox usually stores your recipes tied to your account on their servers, not just locally on your device. This means that as long as you are logged into your RecipeBox account and your recipes have synced, uninstalling the app won’t delete your saved recipes permanently — they should be available again once you log back in after reinstalling3.

Here are some steps to help ensure your recipes are safely backed up before you proceed:

1. Verify Your Sync Status:
- Open RecipeBox and look for any sync or cloud icon indicating your data is saved to your account/server.
- If there’s an option to “Sync Now,” tap it to make sure everything is uploaded.

2. Backup Your Recipes Export (if available):
- Check within the app’s settings if there is an export or backup option to save your recipes as a file, either to email or cloud storage. That way, you’ll have a local copy as an extra precaution.

3. Check Account Details:
- Ensure you are logged in with the correct RecipeBox account (email/username).
- If you have more than one account, make sure your recipes are under that account.

4. Contact Support for Backup Help:
- If you want to be absolutely sure, you can reach out to RecipeBox support at [email protected] explaining your situation. They may be able to confirm your data status or help manually back it up.

Once you feel confident your recipes are safely backed up or synced:
- Go ahead and uninstall RecipeBox from your iPhone.
- Restart your device (it helps clear any background memory issues).
- Reinstall RecipeBox from the App Store.
- Log back into your account and check that your recipes appear.

If you want, I can walk you through the uninstall/reinstall process step-by-step to avoid any hiccups. Would you like me to do that? Also, feel free to share if you see any sync icon or backup/export options in your app now.