Hi! Thanks for reaching out about the black screen issue after the Popcore logo in Scavenger Hunt! on your iPad. I want to help you get back into the game as quickly as possible.

Before we dive into solutions, could you tell me if this happens every time you open the app? Also, have you already tried restarting the app or your iPad?

In the meantime, let's try a few straightforward troubleshooting steps:

1. Force close and restart the app: Double-click your iPad's Home button (or swipe up from the bottom and pause, depending on your model) to bring up the app switcher. Swipe the Scavenger Hunt! app off the screen to close it completely, then reopen it.

2. Check your internet connection: Sometimes the game needs an active connection to load past the logo. Make sure your Wi-Fi or cellular data is stable.

3. Restart your iPad: Hold the power button and either volume button until the slide to power off appears. Turn off the device, wait 30 seconds, then power it back on.

4. Update the app: Open the App Store, go to Updates, and check if there’s a new version of Scavenger Hunt! available. If yes, install it.

5. Reinstall the app: If none of the above works, back up your game progress if possible, delete the app, then reinstall it from the App Store.

Since your iOS version is 18.6.2, compatibility should not be an issue unless an app update is pending. Based on other reports with a similar black screen issue, sometimes it's a temporary glitch fixed by reinstalling or updating the app1.

Could you try these steps and let me know if you get past the black screen? If the problem persists, we may need to look into deeper settings or contact the app developers for further assistance.

Are you ready to get started?

I have closed and reopened the app. There are no updates to be run. I’m afraid to delete and reinstall the app because I don’t want to lose my progress..

Thanks for sharing that you've already closed and reopened the app and confirmed there are no updates. I completely understand being cautious about losing your progress—I want to help you avoid that too.

From what’s known about Scavenger Hunt!, unfortunately, the app doesn’t have built-in cloud sync or account login to save progress across devices or app reinstallations. Most progress is stored locally on your iPad. That means uninstalling the app will typically erase your game data1.

Before considering reinstalling, here’s what I recommend trying to troubleshoot the black screen without risking data loss:

1. Check for iOS system updates: Sometimes an iOS update can fix app compatibility quirks. You can check this by going to Settings > General > Software Update.

2. Free up storage: Low storage can cause issues. Check via Settings > General > iPad Storage. If space is very low, try deleting some unused apps or large files.

3. Reset app settings (if possible): While Scavenger Hunt! may not have a separate settings reset, you can try restarting the device again after clearing your background apps to free memory.

4. Try opening the app offline: Switch off Wi-Fi and cellular temporarily and then open the app. Sometimes, network glitches cause black screens.

5. Look for crash reports: You can check if the app crashes by going to Settings > Privacy > Analytics & Improvements > Analytics Data and see if you notice repeated logs mentioning Scavenger Hunt!. If so, that can be helpful info for the developers.

If these don't help, you might consider reaching out directly to Scavenger Hunt! support at [email protected] to see if they have methods to backup or restore your progress before reinstalling.

Would you like me to walk you through any of these steps? Or is there something specific you’d prefer to try first?

When I try to open the game I get a black screen after the Popcore logo screen appears.

Hi again! Since you're still facing the black screen right after the Popcore logo when opening Scavenger Hunt! on your iPad, let’s try a couple of specific steps based on similar issues reported by other players.1

Here’s what I suggest next:

1. Force Quit the App and Restart: You mentioned you’ve done this, which is great. Just to confirm, use the app switcher to swipe the app off entirely, then reopen.

2. Try Opening the App Offline: Turn off Wi-Fi and cellular data, then open the app again. Sometimes the game gets stuck trying to connect to its servers and shows a black screen.

3. Clear Temporary Cache by Restarting Your iPad: After force quitting the app, hold the power button and a volume button until you see the "slide to power off". Power off, wait about 30 seconds, then turn your iPad back on and try opening the game again.

4. Wait a bit and Retry: Some users found that doing a few restarts in a row fixed the issue eventually — this might be a temporary glitch.2

If you feel comfortable, another gentle step is:

5. Reach out to Support Before Reinstalling: Since you want to keep your progress safe, contacting Scavenger Hunt! support at [email protected] to ask about possible backup or recovery options is a safe move.

Please try opening the app offline first and let me know how that goes, or if I can guide you through any of these steps! Are you ready to try?

When I try to open the game I get a black screen after the Popcore logo screen appears.

Hi again! I see you're still encountering the black screen after the Popcore logo in Scavenger Hunt! on your iPad running iOS 18.6.2. Let's try some tailored steps to get you back into the game:

1. Check Your Internet Connection: Make sure your Wi-Fi or cellular data is stable since the game might be trying to connect and getting stuck1.

2. Try Launching the Game Offline: Turn off Wi-Fi and cellular temporarily, then open the app. Sometimes this bypasses connection-related black screens2.

3. Force Close and Restart the App: Double-click the Home button or swipe up to open the app switcher, then swipe the app off the screen to close it completely and reopen.

4. Restart Your iPad: Power off your device completely, wait about 30 seconds, then power it back on, which can clear temporary glitches.

5. Free Up Storage Space: Low storage on the iPad can cause problems. Check under Settings > General > iPad Storage, and clear space if needed.

6. Review Crash Logs: You can check for repeated crash reports by going to Settings > Privacy > Analytics & Improvements > Analytics Data. Look for any entries related to Scavenger Hunt! which might help diagnose the issue.

Since you’re concerned about losing progress, avoid reinstalling for now. If none of these work, I recommend contacting Popcore support directly at [email protected] to ask about backup or recovery options before considering reinstallation.

Would you like me to guide you step-by-step through any of these, or try opening the app offline first? Let me know how you’d like to proceed!

My internet is fine but the game will only launch offline

Thanks for letting me know that your internet connection is good but the game only launches when you’re offline. That’s an interesting behavior!

From what I’ve gathered, Scavenger Hunt! sometimes has issues when it tries to connect online at launch. The app relies on an initial internet connection but also supports offline play for parts of the experience3. However, if there’s something interfering with its online communication—even if your internet is fine—it might cause the black screen after the logo.

Here are a few things to try to address this:

1. Check for Network Restrictions: Sometimes, firewall settings, VPNs, or private DNS configurations can block the app from accessing its servers properly. If you use a VPN, try disabling it and launch the game again.

2. Reset Network Settings: On your iPad, try resetting network settings by going to Settings > General > Transfer or Reset iPad > Reset > Reset Network Settings. Note: This will erase your saved Wi-Fi passwords, but it can fix connectivity quirks causing the app to fail to connect properly.

3. Try a Different Network: Even if your Wi-Fi is good, sometimes the network itself (like public Wi-Fi or corporate networks) blocks certain connections. Try using a different Wi-Fi network or a mobile hotspot to see if the app launches correctly online.

4. Allow the App Full Network Access: Check under Settings > Privacy > Local Network and make sure Scavenger Hunt! is allowed to access the local network.

5. Update or Reinstall (Optional): Since you want to keep progress, reinstalling is last-resort. But sometimes an app reinstall can fix corrupted app data related to online connection issues.

The fact it launches offline suggests the app’s local data is intact, but there’s a hiccup when it attempts to communicate online.

Would you like me to guide you through resetting network settings or checking any particular setting? Or do you want to try switching networks first? Just let me know!

I just found an iOS update so I am going to run that now

Great! Updating your iPad's iOS version is a smart move. The latest system updates often include important fixes that could resolve app compatibility or stability issues like the black screen you’re experiencing.

Just a quick note: The most recent Scavenger Hunt! app update was in October 2025, which improved gameplay smoothness and polished some features2. So once your iOS is updated, if you haven’t recently updated the game itself, I recommend checking the App Store again for any new app updates as well.

After your iPad finishes updating, please restart it and try launching the game again with internet connected. If the black screen issue persists, let me know, and we can explore further steps!

Are you all set to update now?

When I try to open the game I get a black screen after the Popcore logo screen appears.

Hi there! I see you're still encountering a black screen right after the Popcore logo when opening Scavenger Hunt! on your iPad. Since you’ve tried some basics already, here’s a focused set of steps that have helped others with this specific problem:1:

1. Force Quit the App and Relaunch: Even if you’ve done this before, please try again by swiping up from the bottom of your screen to open the app switcher and then swiping the game off to fully close it. Then reopen the app.

2. Try Launching the Game Offline: Turn off Wi-Fi and cellular data, then launch the game. Some users have reported that the game gets stuck trying to connect online and shows a black screen; running offline can temporarily bypass this.

3. Restart Your iPad: Power off the device fully (hold the power button and a volume button until you see "slide to power off"), wait 30 seconds, then turn it back on before launching the app again.

4. Check for iOS and App Updates: Since you recently found an iOS update, updating your system can fix compatibility issues. Also, double-check the App Store for any updates to Scavenger Hunt! and make sure the app is fully updated.

5. Try Different Network or Reset Network Settings: Sometimes network restrictions or DNS issues create connection problems. You can reset your network settings (Settings > General > Transfer or Reset iPad > Reset > Reset Network Settings), but keep in mind this will erase saved Wi-Fi passwords. Alternatively, try connecting to a different Wi-Fi network or a mobile hotspot.

6. Allow Local Network Access: Go to Settings > Privacy > Local Network and ensure Scavenger Hunt! is allowed access.

7. Contact Support if Needed: If none of the above fixes the black screen, it’s good to reach out to Popcore support at [email protected]. They may have app-specific advice or potential fixes to recover your progress safely.

By following these steps, many users have successfully resolved the black screen after the Popcore logo. Would you like me to help you go through any of these steps one at a time? Let me know how you’d prefer to proceed!