[eBay online shopping & selling] Internal error message and then non-stop buffering

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Roger Rennie
Internal error message and then non-stop buffering

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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3 months ago

Hi! I understand you’re seeing an internal error message on the eBay app followed by non-stop buffering. Let’s work through this together so you can get back to using eBay smoothly.

First, could you please tell me:
- Are you using the official eBay app or accessing eBay through a browser on your Android 10 device?
- When did this issue start happening? Did it follow any app update or device change?
- Have you tried any steps already, such as restarting the app or your device?

This info will help me tailor the best solution for you. In the meantime, here are some initial steps to try, since they often resolve issues like this:

1. Restart Your Device:
Sometimes a simple restart clears temporary glitches that cause errors or buffering.

2. Clear Cache and Data of eBay App:
- Go to Android Settings > Apps > eBay
- Tap on Storage
- Tap Clear Cache first, then Clear Data (note: clearing data will sign you out, so have your login details handy)
- Open the app and try again

3. Uninstall and Reinstall the eBay App:
- Uninstall the eBay app completely
- Restart your device again
- Download the latest version of the eBay app from Google Play Store
- Log in and check if the issue persists

4. Check Your Network Connection:
- Make sure you have a stable internet connection (try switching between Wi-Fi and mobile data)
- Disable any VPN or proxy if you are using one, as they can interfere with app data flow

If after these steps the internal error and buffering continue, it might be related to a bug or an account-specific issue. In that case, you can report the problem directly by shaking your device while the app is open (this triggers an error report to eBay). Alternatively, you can try using eBay from a browser temporarily until the issue is fixed.

Let me know which steps you’ve tried or if you want me to guide you through any of these in more detail!

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