Hi there! I see you're getting an "Error, problem with the game, reload game" message in the Heart of Vegas app on your Kindle with Android 9, and reloading hasn't helped after several tries. Let me help you get this sorted.

First, just to be sure, have you tried restarting your Kindle device? Sometimes a simple restart helps clear temporary issues causing the app to misbehave.

If you’ve already done that, the next step is to clear the app cache and data. This removes temporary files that might be corrupted without affecting your game progress stored on your account. Here's how you can do it on your Kindle:

1. Go to Settings on your Kindle.
2. Tap on "Apps & Notifications" or “Applications.”
3. Find and select Heart of Vegas.
4. Tap on "Storage."
5. Choose "Clear Cache" first.
6. If the problem persists, also tap "Clear Data" (note: this will reset app settings but your game progress should sync once you log back in).

After this, open the game to check if the error still appears.

Also, ensure your internet connection is stable since connectivity issues can cause loading errors. Switching between Wi-Fi and mobile data to test might help.

If clearing cache/data and restarting don't fix it, do you happen to know if the app is updated to the latest version from the Amazon Appstore? Sometimes older versions cause compatibility problems.

Let me know which steps you've tried and if the problem is still there. We can explore other options like reinstalling the app or checking for any server-side outages.

Are you comfortable trying these steps?

"Error, problem with the game, reload game" does not work!!! After several attempts!!!

Thanks for letting me know you've tried reloading the game multiple times without success. Let’s try some deeper steps to help fix this issue on your Kindle running Android 9.

Here’s what I suggest next:

1. Restart your Kindle
Press and hold the power button, then select Restart or Power Off. Wait a few seconds, then turn it back on. Sometimes a fresh start clears temporary glitches1.

2. Clear the Heart of Vegas app cache and data
This can remove corrupted temporary files causing the error without deleting your game progress since it syncs online:
- Go to Settings > Apps & Notifications (or Applications)
- Select Heart of Vegas
- Tap Storage
- Tap Clear Cache
- If the problem persists, tap Clear Data but don’t worry, your progress should be safe if you log back in with your account afterwards2.

3. Check for app updates
Open Amazon Appstore, go to “My Apps,” and see if an update is available for Heart of Vegas. Running the latest version can resolve many errors4.

4. Verify your internet connection
A poor or unstable connection can cause loading errors. Try switching between Wi-Fi and mobile data to test if the game loads better on one of those.

If you’ve done all this and the error persists, the issue could be on the server side or related to account syncing. Let me know if you want me to guide you through reinstalling the app or contacting our support team for a deeper investigation.

Does this sound good? Did you already try any of these steps?

"Error, problem with the game, reload game" does not work!!! After several attempts!!!

I see that the "Error, problem with the game, reload game" message continues to appear even after multiple attempts to reload, and there's no specific new data from search results to reference. Let’s try a couple of more steps tailored for your Kindle with Android 9 to resolve this.

Here’s what I recommend:

1. Reinstall the Heart of Vegas app
Since clearing cache/data and reloading hasn’t helped, uninstall the app completely:
- Press and hold the Heart of Vegas app icon and select “Uninstall” or go to Settings > Apps > Heart of Vegas > Uninstall.
- After uninstalling, restart your Kindle.
- Then, reinstall the app freshly from the Amazon Appstore.
This often clears up stubborn errors caused by corrupted installation files.

2. Ensure your device has sufficient storage
Lack of free storage can cause apps to misbehave:
- Go to Settings > Storage and check available space.
- If storage is low, try deleting unused apps or files.

3. Check for Kindle system updates
System updates can improve performance and compatibility:
- Go to Settings > Device Options > System Updates and install any available updates.

If after reinstalling the app and confirming your system is up to date the problem remains, this might be an issue with the game servers or your account. In that case, I can help you escalate to Heart of Vegas support for deeper investigation.

Could you please try the reinstall step and let me know if it helps? Also, feel free to share any other details like if the error started after a particular update or if it happens only with a specific game mode.

"Error, problem with the game, reload game" does not work!!! After several attempts!!!

Thanks for your patience. Since clearing cache, restarting, and reloading haven't helped and there's no new search data available, let's go through a final set of targeted steps for your Kindle with Android 9:

1. Reinstall the app completely:
- Uninstall Heart of Vegas from your Kindle.
- Restart your device to clear any lingering processes.
- Reinstall Heart of Vegas fresh from the Amazon Appstore.

2. Check your internet connection:
- Try switching between Wi-Fi and cellular data.
- You might also try connecting to a different network if possible.

3. Free up device storage:
- Go to Settings > Storage and make sure you have at least 1GB free.
- Delete unnecessary apps, photos, or files if space is low.

4. Update your Kindle’s system:
- Go to Settings > Device Options > System Updates and install any updates.

If after trying these your issue persists, there could be a problem with your user account or a server-side issue. In that case, I recommend reaching out directly to Heart of Vegas support so they can investigate on their backend.

Please try the reinstall and network checks, then let me know how it goes. I’m here to help you through each step! Are you comfortable starting with the reinstall?