Hi! I see you're having trouble connecting to myUplink around December 16, 2025, about 22:00. You mentioned that network connections appear okay, but the app still can’t connect to myUplink. Let’s get this sorted out.

To start, can you confirm a couple of things for me?
- Are you trying to access myUplink via the web or the app on your Linux device?
- Have you tried restarting the device and the modem/router around that time?
- Are other internet-dependent apps or websites working fine on your device?

Meanwhile, here are some straightforward checks and steps you can try:

1. Check myUplink service status:
myUplink doesn’t currently report any outages around this date, so it’s unlikely a broad service disruption. Still, a quick check ensures this3

2. Confirm your credentials and login:
Sometimes connection issues happen if the app’s authentication token expired or login credentials changed. Try logging out and back into the myUplink app or on their website at myuplink.com.

3. Clear app cache or reinstall:
Since you are on Linux, if you’re using a web interface, try clearing your browser cache or switching browsers. If using any app version, consider fully uninstalling and reinstalling it.

4. Network and Firewall Settings:
Since you use Linux, ensure no firewall or security setting is blocking outbound connections on the port myUplink requires. You can do this with commands like sudo ufw status or checking any other firewall tool you use.

5. Check device-specific connection:
If the myUplink service is linked to a device such as a heat pump or other smart unit, there might be a need to reset its connection to the cloud. Sometimes, fully disconnecting and reconnecting the device to myUplink can resolve persistent link issues6.

If you’ve already tried these or want me to walk you through any particular step, just let me know. We can then explore more advanced troubleshooting or check if there’s a software update needed on your device or the myUplink system.

Are you trying to access any specific function in the app that is failing? That info might help me narrow down more.

Looking forward to your details! Are you satisfied with the solution I provided so far?