Hi there! I understand you're trying to set up a second phone on the Olarm app, but the app freezes right when you try to enter the mobile number. Let's see if we can get this sorted out together.

To start, could you tell me if you've tried restarting the second phone and reopening the Olarm app? Sometimes, a simple reboot can clear any temporary glitches.

If that’s done or if the app still freezes, here’s a step-by-step you can try:

1. Clear the Olarm App Cache and Data on the second phone:
- Go to your Android Settings.
- Tap on "Apps" or "Applications."
- Find and tap on the Olarm app.
- Tap on "Storage."
- First, tap "Clear Cache," then tap "Clear Data" (note this may reset app preferences).
2. Update the Olarm App: Make sure the app is updated to the latest version in the Google Play Store to avoid bugs that could cause freezing.
3. Check for Android System Updates: Sometimes, system compatibility issues cause apps to behave unexpectedly.
4. Try entering the mobile number again after doing the above.

If the app still freezes as soon as you try entering the number:

- Is the app freezing immediately when you tap the mobile number field, or after you start typing?
- Have you set up a primary phone already on Olarm without issues?
- Are you connected to a stable internet connection while setting up?

This information will help me pinpoint the issue more precisely.

Additionally, sometimes the app may have trouble adding secondary users due to a glitch in the user setup flow. You can try adding the second phone as a secondary user through the device setup menu (Device setup > Users > Plus (+) icon > Enter phone number or email used) if you are able to access that screen without freezing2.

If none of that helps, we can look into more advanced steps like resetting the Olarm device from the app or checking for app permissions that might be interfering.

Let me know how these steps go or if you encountered any specific error messages or behaviors!

I have rebooted the phone. As soon as I select the country code the screen freezes. I have tried deleting the app and downloading again with the same result. The first phone is Samsung Galaxy but the second phone that I am trying to set up is an iphone

Thanks for the extra detail! Since you’re using an iPhone for the second device and the Olarm app freezes specifically when you select the country code during setup, that’s pretty useful information.

A couple of things come to mind here:

1. iOS Version: Sometimes apps have issues on older iOS versions. Do you know which iOS version your iPhone is running? An update to the latest iOS version can often resolve strange app freezes or crashes during setup. Connecting your iPhone to a Mac or PC and updating via iTunes/Finder would help if over-the-air updates aren’t working2.

2. App Version and Compatibility: Make sure your Olarm app on iPhone is updated to the latest version from the App Store. There have been updates addressing app crashes on certain devices10.

3. Force Close and Reinstall: You mentioned deleting and reinstalling the app, but could you also try force closing the app completely before reinstalling? To force close on iPhone X and later, swipe up from the bottom and hold to bring up the app switcher, then swipe Olarm off the screen.

4. Check for iPhone System Issues: If the whole iPhone freezes or has trouble with the country code selection, a force restart on the iPhone itself might help. For iPhone X:
- Press Volume Up button quickly.
- Press Volume Down button quickly.
- Hold the Side button until the Apple logo appears9.

5. Network Connection: Ensure the iPhone has a stable internet connection during setup. Sometimes lack of connectivity leads to the app freezing as it awaits data validation.

6. Alternative Setup Method: If the Olarm app’s phone number setup freezes, try adding the second user (associated with the iPhone) through the first phone’s Olarm app under Device Setup > Users > Add User by entering the phone number there. This sometimes bypasses the freezing screen2.

If you can please try this list starting with checking your iPhone iOS version and updating it, I’m confident we can narrow down the cause here.

Let me know what iOS version you have and how the steps work out!

I am trying to set up a second phone but it freezes as soon as I try to enter the mobile number.

Hi again! Since you mentioned the Olarm app freezes as soon as you try to enter the mobile number on the second phone, and from the details, it sounds like the issue happens right at the point of entering or selecting the country code, this can be related to a few things such as app glitches or user setup conflicts.

Given what you've tried so far—rebooting the phone, reinstalling the app—and the fact that the first phone (Samsung) is working fine while the second one (iPhone) freezes, here are some targeted steps based on the Olarm setup and user management guidelines:

1. Add the Second Phone via Primary Phone’s App Instead
Instead of setting up the second phone directly, use the first phone's Olarm app to add the second user:
- Open Olarm on the first phone.
- Go to Device Setup > Users.
- Tap the plus (+) icon to add a new user.
- Enter the mobile number of the second phone and send the invite.
This often avoids the freezing step on the secondary device during user registration2.

2. Check for Account or Device Conflicts
Sometimes, if the same phone number is already registered or linked to another account or device, the app might freeze or reject input. Make sure the mobile number you are entering isn’t already associated with an Olarm account or setup. You can verify or reset devices via your Olarm account portal if needed3.

3. Try Using a Different Input Method for Phone Number
On the iPhone, consider entering the mobile number manually without selecting the country code dropdown, if possible, or try selecting the country code before opening the app (some iOS regional settings or keyboard configurations can interfere).

4. Ensure App Permissions Are Enabled on iPhone
Go to iPhone Settings > Olarm app and ensure all necessary permissions like Contacts, Notifications, and Network are enabled.

5. Check for Olarm Server or Backend Issues
Though unlikely, sometimes freezes can be due to connectivity issues or app-server communication failures. Make sure your internet connection is stable and consider trying again after some time.

If this still doesn't resolve the freezing problem, it may be a specific bug affecting the iPhone version of the Olarm app during secondary user setup. In that case, contacting Olarm support directly via [email protected] with your device details and app version would be the best next step.

Please try adding the second user through your first phone’s app and let me know how it goes. I’m here to help you through the process! Are you satisfied with this solution so far?