Hello! I see you're having trouble remembering your Olarm login details. No worries, we can get you back in quickly. Can you tell me if you still have access to the email or phone number you used to register your Olarm account?

Meanwhile, here’s the general way to recover your login:

1. Open the Olarm app and go to the Sign-in page.
2. Tap on "Forgot your password?"
3. Select your country or region to ensure correct formatting for your contact info.
4. Enter the email address or mobile number you used when signing up.
5. Follow the prompts to receive a 6-digit One Time Password (OTP) via email or SMS.
6. Enter the OTP and set a new password.

This should help you regain access easily. If you don’t remember your email or phone number linked to the account, please let me know, and we can explore other options together.

Are you able to try these steps?

I have tried that, I do not get an OTP the phone just hangs up

Thanks for that information. It sounds like the issue is that when you try to get the OTP via phone call, the call just hangs up instead of delivering the code, correct?

There is a known issue with resending OTP via phone calls on some ported numbers (numbers transferred from one provider to another), which can cause this inconsistent behavior, including calls hanging up1.

Here are a few things you can try next:

1. Use SMS Instead of Call: When you select the option to receive OTP, choose SMS/text message instead of voice call, if that option is available. SMS tends to be more reliable in this case.

2. Check Phone Settings: Ensure that your phone does not have any call-blocking or spam-filtering features that could interfere with OTP calls.

3. Update the Olarm App: Make sure you have the latest version of the Olarm app installed on your device. Sometimes older versions can cause unexpected issues5.

4. Try a Different Number: If possible, try using another phone number (perhaps a friend's or family member's) to receive the OTP via SMS or call.

5. Contact Olarm Support: Since this is a known issue with calls specifically, and the system is investigating alternative providers, you may want to reach out to Olarm support at [email protected] for assistance tailored to your number.

Could you let me know if SMS is an option for you or if these steps make any difference? That way, I can guide you further.