Hi there! I understand your WCAX Channel 3 News app on Roku started crashing as of April 1, 2026. Let’s work together to get this sorted out.

To start, could you tell me if the app crashes immediately on launch, or after some time watching content? Also, is your Roku device running the latest system software? These details will help me narrow down the cause.

Meanwhile, here’s a straightforward sequence of steps you can try to fix the crashing app:

1. Restart Your Roku Device
- Go to Settings > System > System restart. This refreshes the device without losing your apps or settings.

2. Update Roku Software and WCAX App
- After restart, go to Settings > System > System update to ensure Roku has the latest firmware.
- Then check the WCAX app for updates by highlighting it on the home screen, pressing the Star () button, and selecting Check for updates.

3. Clear Cache by Power Cycling
- Unplug your Roku from power for about 60 seconds, then plug it back in. This clears temporary cache that might cause crashes.

4. Remove and Reinstall WCAX App
- Highlight the WCAX app, press the Star () button, select Remove channel.
- Restart Roku again.
- After restart, go to Streaming Channels, search for WCAX, and reinstall it.

If you already tried some of these steps, please let me know which ones, and if you notice any error messages or patterns when the app crashes.

I’m here to guide you through more advanced troubleshooting if needed or check if there are any recent known issues with the WCAX Roku app.

Are you ready to try these, or have you already attempted them?

I have done all of the above steps and the app continues to crash after about one minute

Thanks for letting me know you’ve already done the basic troubleshooting steps and the WCAX app still crashes after about a minute. That definitely helps narrow things down.

I checked for any recent issues with the WCAX Roku app and didn’t find direct reports of widespread crashes, but here’s what we can try next:

1. Check Roku System Logs for Clues
- Go to Settings > System > About on your Roku device and note the software version.
- If it’s up to date, check the System Log if available (some Roku models have this under System > Advanced system settings). The log sometimes shows specific errors when apps crash, which could help pinpoint the problem.

2. Try a Different Network
- Network issues can cause apps to crash if they’re unable to stream properly. If possible, connect your Roku to a different Wi-Fi network (for example, a mobile hotspot) to see if the app remains stable.

3. Test the App on Another Device
- If you have another Roku or streaming device (or a smart TV with the WCAX app), try running the app there. If the app crashes only on one device, the problem may be with that Roku box hardware or settings.

4. Contact WCAX Support for Known Issues
- Since the app's crashing started recently (April 1, 2026), it’s possible the developers released an update with a bug. WCAX recently released version 3.0 of their redesigned app in February 20261—sometimes new versions take a few weeks to stabilize.
- I recommend contacting WCAX’s tech support or checking their website for any announcements about crashes or upcoming patches.

5. Factory Reset Roku as a Last Resort
- If nothing else helps, you can reset your Roku to factory defaults: Settings > System > Advanced system settings > Factory reset.
- Note: This will erase all your channels and settings, so you’ll need to set it up again from scratch.

To summarize, let’s start by checking your Roku software version and, if possible, try the app on a different network or device. Then, consider reaching out to WCAX support to see if they know of any ongoing issues after their recent app update.

Are you comfortable trying these steps? If you want, I can walk you through any of them in more detail.