Hi there! I understand you're experiencing an issue where the WCAX Channel 3 News app content appears and then disappears intermittently, and you have to go back to restart the app or refresh ("Rock and start over," as you mentioned). I want to help get this sorted out for you.

To get started, could you please tell me a bit more?
- When does the content disappear? Is it during live streaming, when viewing recorded videos, or while reading news articles?
- Is your internet connection stable during these times? Are you using Wi-Fi or mobile data?
- Have you noticed this issue recently started, or has it been going on for a while?
- Have you tried closing the app completely and restarting your device?

Once I have a clearer picture, I can guide you through some fixes, typically starting with checking your connection and app updates, then moving onto deeper troubleshooting if needed. Looking forward to your details!

Live streaming.6 o clock news. No other programs are bothered by this

Thanks for those details! Since the live streaming issue happens specifically during the 6 o’clock news and not other programs, it might be a problem related to that particular stream or how it's being delivered to your device.

Here’s a step-by-step approach we can try:

1. Check Your Internet Stability
Live streaming requires a stable network connection. If you’re on Wi-Fi, try switching to mobile data or vice versa to see if the problem persists.

2. Reload the Stream Properly
On the streaming page or app, fully close the stream and then press the play button again to reload it. Sometimes a fresh load can clear temporary glitches.

3. Clear App Cache (if you use the WCAX app)
Sometimes the app’s temporary files can cause issues. You can clear the cache by:
- Go to your Android Settings > Apps > WCAX News app
- Tap Storage > Clear Cache
- Then reopen the app and try streaming again.

4. Update the App and Browser
Since you mentioned your device’s browser is WebKit-based on Android 9, ensure your browser is updated to the latest version available for your device.

5. Try Watching from a Different Source
WCAX sometimes streams via YouTubeTV or their website WCAX Livestream. You could try watching the 6 o’clock news there to see if the issue is consistent on other platforms.

6. Check WCAX for Current Known Issues
I checked WCAX’s official site and related pages but didn’t find any ongoing widespread outages for the 6 o’clock news stream. If others were experiencing it broadly, there would likely be a notice. Still, it’s worth visiting their Livestream page to see if any error messages or updates are posted5.

If the problem continues after these steps, it might require more technical support from WCAX’s streaming team, but let's see how these steps go first!

Are you comfortable trying these suggestions? Let me know if you want me to walk you through any step.

WCAX live stream troubleshooting tips

Thanks for asking about WCAX live stream troubleshooting tips! Based on what I found and know, here are some focused steps to try when the WCAX Channel 3 live stream isn't working properly on your Android WebKit browser (Android 9 version):

1. Reload the Live Stream Page
Sometimes the player encounters a temporary glitch. Press the play button to reload the stream or refresh the page entirely at WCAX Livestream. The player may also show an error message asking you to “press play or reload” — follow that prompt4.

2. Clear Your Browser Cache and Data
Clearing the cache helps remove stored files that might interfere with streaming:
- Go to your Android Settings > Apps > Your WebKit browser > Storage
- Tap "Clear Cache" and "Clear Data" (note this might log you out of other sites)
- Restart the browser and try streaming again.

3. Check for Browser Updates and Compatibility
Make sure your WebKit browser is updated to the latest version your Android 9 device supports. Some video streamers use modern streaming technology that older browsers may struggle with.

4. Try an Alternate Browser or Platform
If the stream continues to drop during the 6 PM news, try watching the live broadcast via the official WCAX app if you have a compatible device, or try a browser like Chrome or Firefox which sometimes handle video playback better on Android. You can also try their YouTubeTV feed, which is sometimes used as a backup streaming option.

5. Check Your Internet Connection
Make sure Wi-Fi or mobile data is steady and fast enough to support live video streaming.

6. Visit WCAX Support or Updates
Sometimes streaming issues are due to backend service interruptions or maintenance. You can verify any ongoing problems or get help on WCAX’s own Livestream page or website5.

7. Restart Your Device
A simple restart of your Android device can clear temporary glitches that might affect streaming.

If after trying these steps your 6 PM WCAX live stream still cuts out, it might be worth reaching out directly to WCAX’s support team so they can investigate if it's a server-side or specific feed issue.

Are you comfortable trying these tips? Let me know if you want me to help walk you through clearing cache or trying a different browser!

Are you satisfied with the solution I provided?