Hi there! I understand you're having trouble loading your new MyDashCard after being issued a replacement due to a fraudulent charge. I'd be happy to help you get that sorted out.

To start, can you tell me if you're trying to load the card through the MyDashCard mobile app, the website, or both? Also, have you tried any steps so far, like restarting the app or your device, or clearing the app cache?

Meanwhile, here’s a general step-by-step guide to troubleshoot loading issues on your Android device (Android 10, WebKit browser):

1. Check your internet connection: Make sure you have a stable Wi-Fi or mobile data connection.
2. Restart your device: Sometimes a simple reboot can resolve temporary glitches.
3. Clear the app cache (if using the app):
- Go to Settings > Apps > MyDashCard.
- Tap Storage and then Clear Cache.
4. Ensure your app is updated: Go to the Google Play Store and verify if there’s an update for the MyDashCard app.
5. Try logging out and logging back in: This refreshes your session and sometimes helps with loading new card info.
6. Double-check the card details: When loading the new card, ensure all information matches exactly (card number, expiration date, CVV, etc.).
7. Attempt to load the card via the website: Sometimes the web interface works better temporarily.
8. Verify your account status: Check if there are any holds or issues on your account that might block linking the new card.

If you’ve done any of these steps, let me know which ones, so I can suggest more advanced troubleshooting.

If these initial steps don’t resolve the issue, the problem might be on the backend or related to your account's card activation status, which MyDashCard support can assist with.

Would you like me to walk you through these steps on your device? Or if you already tried them, please share what happened, and we'll go deeper.

Already tried all that plus 3 calls to dash

Thanks for letting me know you've already tried the basic steps and contacted Dash support multiple times. I can imagine the situation is quite inconvenient.

Since you've done the essential troubleshooting and reached out to support without resolution, here are a few advanced suggestions to consider:

1. Confirm Card Activation: Sometimes, when a new card is issued due to fraud, activation requires additional confirmation. Have you checked to ensure the new card is fully activated? This might involve a phone activation or an email confirmation link.

2. Check Account Hold or Restrictions: Your account may have some restrictions or holds preventing new card loading—this can happen after fraud investigations. Ask support specifically if your account or new card has any blocks.

3. Use an Alternate Device or Browser: Since your device is running WebKit on Android 10, try accessing the MyDashCard service from a different device or web browser to rule out device-specific issues.

4. Reset Password or Credentials: Sometimes, security protocols require you to reset your login credentials after a fraud event. Try resetting your password and logging back in before loading the card.

5. Email Support for Escalation: Given you've called multiple times without resolution, I recommend sending a detailed email describing your problem to [email protected], requesting escalation to a higher-level technical team. Include your card number (do not include full card details in public forums), account information, and the steps you've already tried.

If none of these steps work or if you want me to assist you with any of these specifically, please tell me. I’m here to help you navigate this.

Are you satisfied with these suggestions so far? Or would you like me to help you draft the escalation email?