Hi! I understand your Trivia Star app is stuck on the gemstone screen, and you've already tried changing networks and other suggestions. Let's see if we can get you back playing as quickly as possible.

Since you've tried switching networks, let's try these steps specifically for an Android device like yours running version 10 with a WebKit-based browser or app environment:

1. Force Close the App:
- Go to your device’s Settings > Apps or Apps & notifications.
- Find Trivia Star in the list.
- Tap Force Stop.

2. Clear Cache and Data:
- Still in the app details screen, go to Storage & cache.
- Tap Clear Cache first, then Clear Storage/Data (this will reset the app, so you may lose some local settings or progress not saved on their servers, if any).

3. Restart your Device:
- After clearing cache/data, turn off your device completely and then turn it back on.

4. Re-Open the Game:
- Try opening Trivia Star again and see whether the gemstone screen still hangs.

If these don’t help, trying a fresh reinstall can sometimes fix corrupted files:

- Uninstall Trivia Star completely.
- Restart the device.
- Reinstall it from your app store.

Please let me know if you've already tried some of these or if anything changes after trying these steps. If it still doesn’t work, we can look into deeper settings or possible server issues.

Are you able to access other apps or websites without issues on your device by the way? That might help clarify if it's app-specific or network-related beyond the network change you already tried.

Tried all of these suggestions

Thanks for letting me know you’ve tried those steps already. Since the Trivia Star app keeps getting stuck on the gemstone screen despite clearing cache, data, and reinstalling, there might be a deeper issue—possibly server-side or related to your account.

Here are a few additional things to consider:

1. Check Server Status:
Sometimes if Trivia Star servers are down or undergoing maintenance, the app can hang on loading screens. Unfortunately, they don’t have an official public server status page, but you can check their official Facebook page or community forums to see if other users are reporting similar issues. You can try visiting their Facebook for updates here: Trivia Star Facebook

2. Account Verification:
If your account has some issue like a lockout or is not active, it might prevent full loading. Do you see any error messages related to login or account status, or are you playing as a guest? If login-related, you might try resetting your password or contacting their support email: [email protected].

3. Try a Different Device or Browser:
Since you’re using a WebKit-based environment on Android 10, it’s possible some compatibility issue is causing the app to hang. If you have access to another device (another phone, tablet, or PC), try logging into Trivia Star from there to see if the issue persists.

4. Contact Support:
If none of these help, the best option is to reach out directly to Trivia Star’s support at the email above with details about your device, OS version, and the specific issue (stuck on gemstone screen). They may have insights or be aware of a temporary problem affecting users.

Let me know if you want me to guide you through contacting support or checking on their social channels. Does trying on a different device work for you, by chance?