Hi! Sorry to hear you’re stuck on the gems screen in Trivia Star. Let’s try to get this sorted out together.

To start, can you tell me if you’ve already tried closing and reopening the app or restarting your device? Also, are you connected to a stable internet connection when this happens?

While you check that, here’s a step-by-step plan we can try:

1. Force Close the App: On your Android 10 device, go to Settings > Apps > Trivia Star > Force Stop. Then reopen the app to see if it clears the gems screen.

2. Clear Cache: In the same app settings, tap Storage > Clear Cache. This removes temporary files that might be causing the stuck screen without deleting your data.

3. Check Internet Connection: Since some screens need an active connection, try switching between Wi-Fi and mobile data to rule out connectivity issues.

4. Update the App: Make sure Trivia Star is updated to the latest version in your app store. Sometimes bugs get fixed in updates.

5. Reinstall the App: If none of the above works, back up any important data if possible, uninstall Trivia Star, and reinstall it fresh.

Let me know which steps you’ve already tried, and if the problem persists after these. That way, I can help you further!

Tried all of these but not sure how to check internet conection

Thanks for letting me know you’ve tried all those steps. Since you’re unsure how to check your internet connection on your Android 10 device, let me guide you through that:

1. Check Wi-Fi Status:
- Swipe down from the top of your screen to open the quick settings panel.
- Look for the Wi-Fi icon. If it’s highlighted or colored, Wi-Fi is on.
- Tap the Wi-Fi icon to see which network you’re connected to.
- If you’re not connected, select your Wi-Fi network and enter the password if needed.

2. Check Mobile Data:
- In the same quick settings panel, find the Mobile Data icon (usually looks like two arrows or cellular bars).
- Make sure it’s turned on if you’re using mobile data.
- Sometimes switching between Wi-Fi and mobile data can fix connection issues.

3. Test Your Connection:
- Open your web browser and try loading a webpage like www.google.com.
- If the page loads quickly, your internet is working.
- If it doesn’t load, you may need to troubleshoot your Wi-Fi router or mobile connection.

Just a quick note: Trivia Star offers offline play, so ideally, internet issues shouldn’t stop you completely; however, some screens or updates might require a connection5.

If your connection is fine but you’re still stuck on the gems screen, please tell me whether any error message shows, or if this happens constantly no matter what you do. We might then explore app-specific glitches or account problems.