Hi there! Thanks for reaching out about the subscription payments not working properly in the MoboReels app. Just to make sure I fully understand— you mentioned you paid £19.99 for a week subscription, but also mentioned two payments of £9.99. Could you clarify if those two £9.99 payments are separate from the £19.99 charge, or are they part of the same subscription issue? This will help me pinpoint the problem better.

In the meantime, here are some good initial steps we can take to troubleshoot this subscription issue on your iPhone running iOS 18.6.2:

1. Check Subscription Status in Apple ID:
- Go to Settings > [your name] > Subscriptions.
- Look for MoboReels and verify if your subscription is listed as active or expired. If it’s expired, that might explain why content isn’t unlocked.

2. Restart the app and iPhone:
- Force close the MoboReels app and reopen it.
- Restart your iPhone to refresh the system cache.

3. Sign out and back into MoboReels:
- In the app, log out of your account and log back in to resync your subscription status.

4. Check for app updates:
- Open the App Store, tap your profile, and see if an update for MoboReels is available. Sometimes payment or subscription fixes get included in updates.

5. Restore Purchases:
- Within the MoboReels app, look for a “Restore Purchases” option, often under settings or subscription management. Tapping that can sync your payments with your account.

If these solutions don’t resolve it, it could be an issue with payment processing or account validation. Do you recall if you received any confirmation emails from Apple or MoboReels regarding these payments? That info helps with the next steps.

Let me know what you find, or if you'd like, I can assist you step-by-step through any of these. Also, I can guide you on how to report the issue directly through Apple if needed1 2 4.

Are you satisfied with the solution I provided so far?