[Tekion Automotive Retail Cloud] Cannot login due to 2fa.

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Matthew Freeman
cannot login due to 2fa.

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Emily Roberts

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3 months ago

Hi! I understand you're having trouble logging into the Tekion app because of the two-factor authentication (2FA). To help you best, could you please tell me what exactly is happening? For example, are you not receiving the 2FA code, is the code not being accepted, or is there a different issue with the 2FA step?

Meanwhile, here’s a general troubleshooting path we can follow:

1. Verify the time on your device: Sometimes 2FA apps rely on accurate device time. Please ensure your Windows 10 system clock is set to automatic or displays the correct time.

2. Check your 2FA method: Are you using an authenticator app (like Google Authenticator), SMS codes, or email to receive your 2FA codes? Make sure you have access to the method you set up.

3. If using an authenticator app, ensure the app is working correctly and generating a current code.

4. If you are not receiving codes via SMS or email, confirm your contact info in your Tekion account is correct.

5. If possible, try logging in on another device or browser to isolate the issue.

If these don’t help, do you have access to any backup codes provided during 2FA setup? Or do you remember setting any recovery options?

Please let me know more details, and we can dig in further together!

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