Hi! I understand that your VeSync app widget for plugs sometimes appears but doesn’t turn the plugs on or off when you tap it. Let’s work together to get that fixed for you.

To start, just to clarify:
- Does this issue happen with all plugs or just certain ones?
- When the widget fails to work, does the app itself (when opened) control the plugs correctly?
- Have you noticed if this issue occurs after a specific action, like a phone reboot or app update?

In the meantime, here are some straightforward steps to try that often help resolve widget issues on Android devices:

1. Refresh the Widget:
- Remove the VeSync plug widget from your Android home screen.
- Re-add it by long-pressing on your home screen, selecting Widgets, and then choosing the VeSync plug widget again.

2. Clear App Cache:
- Go to your phone Settings > Apps > VeSync app.
- Tap on Storage and select "Clear Cache" (don’t clear data yet, just cache).
- Restart the phone afterward.

3. Check VeSync App Permissions:
- Ensure the VeSync app has all necessary permissions, especially for network access and running in the background.

4. Ensure the App and Plugs Are Updated:
- Check if VeSync app updates are available in the Play Store.
- Also, try to update the plug’s firmware from within the app if prompted.

5. Verify Network Connection:
- Make sure your phone and plugs are connected to the same 2.4GHz Wi-Fi network, as VeSync plugs usually don’t support 5GHz directly.
- Sometimes switching the router’s 2.4GHz band from “N only” to “Auto” mode helps keep plugs online.

If after these steps, the widget still doesn’t respond to taps, a full reinstall of the app might be worth a try (uninstall, then reinstall), as some users have seen improvement with this method1.

If you’ve already done some of these, let me know which ones so I can guide you with the next steps tailored to your situation!

The widget for plugs doesn't work. Sometimes they show up but they don't turn on/ off when I click

Thanks for reaching out again about the VeSync plug widget not working properly. Since you mentioned the widget sometimes appears but tapping it doesn’t switch the plugs on or off, let's dive a bit deeper.

Based on similar reports, this issue can sometimes be linked to app or network connectivity glitches. Here’s a refined set of troubleshooting steps tailored for your Android 10 WebKit environment:

1. Remove and Re-add the Widget:
- Long press on the problematic VeSync plug widget on your home screen and remove it.
- Go to Widgets in your launcher, then add the VeSync plug widget fresh. Sometimes widgets lose their connection to the app and refreshing them helps.

2. Clear App Cache and Storage:
- Go to Settings > Apps > VeSync.
- Tap Storage, then first try Clear Cache. If the problem persists, also try Clear Data (note: this will log you out, so be ready to re-login).

3. Check Network and Wi-Fi:
- Confirm your phone and the plugs are connected to the same 2.4 GHz Wi-Fi network. VeSync plugs do not work with 5 GHz only networks.
- Try restarting your Wi-Fi router to refresh network connections.

4. Update Everything:
- Make sure the VeSync app is updated to the latest version via the Play Store.
- Open the app and check for any firmware updates for your plugs.

5. App Permissions and Background Restrictions:
- Ensure the app has permissions for network access and to run in the background without restrictions, as some Android settings or battery savers can interfere with widget operations.

6. Reinstall the VeSync App:
- If none of the above resolve the issue, uninstall the app completely and reinstall it from the Play Store. This often resets any corrupted app data affecting widgets.

If after these steps the widget still doesn’t respond when tapping, it could be a bug introduced in recent app updates or a cloud sync issue. In that case, contacting VeSync support directly at [email protected] could help escalate the problem.

Here’s a relevant discussion where folks reported similar widget failures and found reinstall or network troubleshooting helpful:
Reddit discussion on VeSync widget issues

Would you mind letting me know which of these steps you’ve already tried? That way I can guide you further based on your progress.