Hi there! I see your Elekcity plug that’s usually connected to VeSync is showing "Network Unresponsive" and isn’t working. Let’s get this sorted out together.
First, can you tell me: - Has this just started happening recently, or has it been ongoing for a while? - Have you recently changed anything in your network setup (new router, password, etc.)? - Is your Mac and the plug both connected to the same Wi-Fi network currently? - Have you tried restarting the plug or the VeSync app already?
In the meantime, here’s a step-by-step to try that often resolves this:
1. Power Cycle the Plug: Unplug the Elekcity smart plug from the power outlet, wait about 15 seconds, then plug it back in. 2. Restart Your Router: Sometimes routers can get stuck. Power cycle your Wi-Fi router by unplugging it for 30 seconds, then plug it back in. 3. Check Wi-Fi Band: VeSync smart plugs usually work only on 2.4 GHz Wi-Fi (not 5 GHz). Make sure your Mac and the plug are connected to the same 2.4 GHz network. 4. Reconnect the Plug: - Open your VeSync app on your Mac or smartphone. - If the plug appears as unresponsive, try removing it from the app. - Then, do a factory reset on the plug: Hold down the button on the plug for about 5-10 seconds until the LED starts blinking fast. - Follow the app’s instructions to set it up again on your Wi-Fi.
5. Update the App: Ensure your VeSync app is up to date on your device.
If after trying these steps the device still shows "Network Unresponsive," there might be an issue with your router's DHCP settings or the plug’s firmware needing an update.
Let me know which steps you’ve tried so far and what you observe, and we can take it from there!
Comments
Daniel Otega
Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...
Followed by
Hi there! I see your Elekcity plug that’s usually connected to VeSync is showing "Network Unresponsive" and isn’t working. Let’s get this sorted out together.
First, can you tell me:
- Has this just started happening recently, or has it been ongoing for a while?
- Have you recently changed anything in your network setup (new router, password, etc.)?
- Is your Mac and the plug both connected to the same Wi-Fi network currently?
- Have you tried restarting the plug or the VeSync app already?
In the meantime, here’s a step-by-step to try that often resolves this:
1. Power Cycle the Plug: Unplug the Elekcity smart plug from the power outlet, wait about 15 seconds, then plug it back in.
2. Restart Your Router: Sometimes routers can get stuck. Power cycle your Wi-Fi router by unplugging it for 30 seconds, then plug it back in.
3. Check Wi-Fi Band: VeSync smart plugs usually work only on 2.4 GHz Wi-Fi (not 5 GHz). Make sure your Mac and the plug are connected to the same 2.4 GHz network.
4. Reconnect the Plug:
- Open your VeSync app on your Mac or smartphone.
- If the plug appears as unresponsive, try removing it from the app.
- Then, do a factory reset on the plug: Hold down the button on the plug for about 5-10 seconds until the LED starts blinking fast.
- Follow the app’s instructions to set it up again on your Wi-Fi.
5. Update the App: Ensure your VeSync app is up to date on your device.
If after trying these steps the device still shows "Network Unresponsive," there might be an issue with your router's DHCP settings or the plug’s firmware needing an update.
Let me know which steps you’ve tried so far and what you observe, and we can take it from there!