Hi there! I understand you’re having some trouble downloading the VeSync app on your iPhone 16 Pro Max. Let's see if we can figure this out together.

First, could you please tell me if you're connected to a Wi-Fi network, or are you trying to download it using mobile data? Also, have you checked if there’s enough available storage space on your device? Sometimes, insufficient storage can prevent app downloads.

Once I have a bit more information, I can guide you through potential solutions!

Yes on WiFi and new phone no storage issue

Thanks for the quick response! Since you're connected to Wi-Fi and assuming no storage issues, let's try a few more troubleshooting steps:

1. Restart Your iPhone: Sometimes a simple restart can resolve temporary glitches. Just press and hold the side button and either volume button until the slider appears. Drag the slider to turn off your phone, wait a few seconds, and then turn it back on.

2. Check App Store Restrictions: Go to Settings > Screen Time > Content & Privacy Restrictions. Ensure that you don’t have any restrictions set for the App Store. If they are enabled, temporarily disable them.

3. Sign Out of App Store: Go to Settings > Your Name (at the top) > Media & Purchases > Sign Out. Then sign back in and try downloading the app again.

4. Update iOS: Make sure your device is up to date. Go to Settings > General > Software Update. If there are any updates available, install them.

5. Check Apple ID Status: Sometimes issues with your Apple ID can cause download problems. Verify that you can access your account without any issues on your device.

After you try these steps, let me know if you're still experiencing the download issue. I'm here to help!