[Remitly] Payment issue

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11 months ago In Remitly
Payment issue

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Charlotte Green

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11 months ago

Hi! I see you're experiencing a payment issue with Remitly. Could you please provide me with a bit more detail? For instance:

- Are you having trouble sending money, or has a payment not been received by the recipient?
- Are you getting any error messages or notifications during the payment process?
- What payment method are you using (bank transfer, debit/credit card)?
- Have you already tried any steps like reloading the app, checking your internet connection, or verifying your account info?

This info will help me guide you better through fixing the problem. Looking forward to your response!

S
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11 months ago
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Charlotte Green

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11 months ago

Thanks for providing the code "Ub25rz." Could you please clarify if this is an error code or reference from your Remitly payment attempt? Also, are you seeing any specific message or issue when you try to complete the payment?

In the meantime, if you believe there has been an error with your money transfer, Remitly encourages customers to contact their support as soon as possible. You can also find information about error resolution and cancellations in Remitly’s official documentation here:
https://www.remitly.com/pdf/en/it/a83c42c5-a986-44d1-aede-e944cffbda8d

If you can give me a little more detail about what’s happening with your payment — for example, when the issue occurs, or what payment method you’re using — I can help you step-by-step to get it resolved!

S
Saiqa butt
11 months ago

How to fix Remitly error UB25rz?

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Charlotte Green

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11 months ago

Thanks for asking about Remitly error UB25rz. While I couldn’t find specific details on that exact code, here are the best general steps to resolve a payment error with Remitly:

1. Double-check your payment details: Make sure the recipient information and payment method details are correct and current.

2. Ensure your funding source (bank account, card) has enough balance to cover the transfer plus fees.

3. Verify your internet connection is stable on your Android device using WebKit browser.

4. If you’re using a debit/credit card, confirm with your bank that there aren’t any blocks or restrictions on international purchases.

5. Clear your browser cache and cookies, or try making the payment through the Remitly app if you have it installed.

6. If the error persists, it’s best to contact Remitly support directly as they can investigate the specific error code and account status for you. You can email them at [email protected] or visit their official error resolution page: https://www.remitly.com/us/en/home/errors 1 2

Let me know if you want me to guide you through any of these steps! Are you satisfied with the solution I provided?

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