Hi there! I’m here to help you with your Remitly account access issue. We’ll figure this out together.

Can you tell me a bit more about what happens when you try to log in? For example, are you receiving an error message, or are you just unable to enter your password correctly? Any additional details will be really helpful!

receiving an error message after i put in my correct password

Thank you for the details! It sounds like there could be a couple of reasons you're receiving an error message after entering your correct password.

1. Account Lock: One common reason is that your account may be temporarily locked due to multiple unsuccessful login attempts. If this is the case, you can request a password reset, and an email will be sent to you with instructions. Make sure you have access to the email address associated with your account. You can find more information on how to unlock your account here.

2. Password Issues: Sometimes, there might be an issue with how the password is being entered, such as case sensitivity. Double-check that Caps Lock is not on and that you’re entering your password exactly as it should be.

3. Browser Issues: It's also possible that the browser you're using could affect your login process. Try clearing your browser's cache and cookies. Here’s how you can do that on your Mac:
- Open Safari.
- Click on "Safari" in the menu at the top left corner.
- Select "Preferences" from the drop-down.
- Go to the "Privacy" tab and click on "Manage Website Data."
- Click "Remove All" to clear the data.

If your account continues to have issues after trying these steps, let me know, and we can explore further options! Are you satisfied with the steps I've provided so far?

Why is Remitly not accepting my password?

It seems you're still having trouble logging into your Remitly account, specifically with the password not being accepted. Here are a few common reasons why this could happen and what you can do about it:

1. Incorrect Password: Double-check that you're entering your password correctly, including case sensitivity. If there’s any doubt, it’s a good idea to reset your password. You can do that following the instructions here.

2. Account Lockout: If you’ve tried entering your password multiple times unsuccessfully, your account may be temporarily locked. In this situation, it's best to wait for a little while (around 15-30 minutes) before trying again or proceed with a password reset to unlock your account as detailed here.

3. Using a Different Device or Location: Sometimes, if you’re trying to access your account from a different device or a new physical location, Remitly might require additional verification due to security reasons. If this is the case, follow the prompts you see upon login.

If you're still unable to resolve the issue after trying these suggestions, feel free to reach out to customer support for more in-depth assistance at [email protected]. Are you satisfied with the solutions I’ve provided so far, or is there anything else I can assist you with?