Hi there! I understand Cynthia is part of a study using the Skinly App, and you’ve just switched your internet service from AT&T to Spectrum. Could you please share a bit more about the exact problem you’re experiencing with the Skinly App after this change? For example, is the app not connecting properly, failing to sync data, or showing some error messages?

Meanwhile, here’s what we can start with to troubleshoot network-related issues due to ISP change:

1. Check Wi-Fi Connection: Ensure the device running the Skinly App on Windows 10 is connected to your new Spectrum Wi-Fi network. Sometimes after changing providers, the device may still connect to an old or saved network profile.

2. Restart Device and Router: Restart the Windows device as well as the Spectrum router/modem. This helps refresh network settings and can resolve temporary connectivity glitches.

3. App Permissions and Network Access: Make sure the Skinly App has permission to access the internet on your Windows device. Check firewall settings to confirm the app isn’t blocked from connecting.

4. Clear Cache or Reinstall App: Sometimes resetting the app by clearing its cache or uninstalling and reinstalling can fix syncing issues related to network switch.

5. Run Windows Network Troubleshooter: Use the built-in troubleshooter to identify and fix network problems on your Windows 10 device.

If these steps don’t resolve the issue, do let me know the exact symptoms or error messages, and I can guide you through deeper troubleshooting or check if there might be known issues with Skinly app adapting to ISP changes.

Are you experiencing any specific messages or behaviors in the app right now?

How to App Permissions and Network Access: Make sure the Skinly App has permission to access the internet on your Windows device. Check firewall settings to confirm the app isn't blocked from connecting.

Thanks for asking about how to check and allow the Skinly App's internet access through your Windows 10 firewall. I'll guide you step-by-step on making sure the app has the necessary permissions to communicate over the network:

1. Open Windows Security Settings:
- Click the Start menu and type “Windows Security,” then select the app from the list.

2. Navigate to Firewall & Network Protection:
- In Windows Security, click on “Firewall & network protection.”

3. Allow an App Through the Firewall:
- Click on the link “Allow an app through firewall” (usually near the bottom).

4. Change Settings:
- In the Allowed apps window, click the “Change settings” button (you may need administrator rights).

5. Find the Skinly App:
- Look through the list to find “Skinly” or the exact app name related to it. If it’s not listed, you can add it by clicking “Allow another app...” and browsing to the Skinly app executable on your device.

6. Check Network Types:
- Ensure that the app is allowed on Private and/or Public networks depending on the network you are connected to (Spectrum Wi-Fi likely considered Private).

7. Save Changes & Test:
- Click OK to save changes, then restart the Skinly App and check if it now can connect properly.

If you’re not sure where the Skinly app is installed, you can typically find it in the “Program Files” or “Program Files (x86)” folder on your main drive, or you might check the app shortcut properties.

If the firewall was blocking it, this should fix the internet access issue after switching to Spectrum. If it doesn’t, we can try resetting firewall settings or checking if other security software is interfering.

Would you like me to walk you through adding the app if you don't see it listed? Or do you have any questions on where to find the app on your Windows device?

Here’s a helpful video guide on allowing apps through the Windows Firewall for extra clarity: 1 2.

Are these steps clear so far?