Hi there! I’m Charlotte, happy to help get your Enbrighten app and devices working. I understand you followed the assembly instructions but it's still not functioning as expected.

To get started, could you clarify a couple of things for me?
- Which Enbrighten product(s) are you working with (smart switch, string lights, plug, etc.)?
- Are you having trouble pairing the device with the app or is the device not responding after being paired?
- Have you checked if your phone and the device are on the same Wi-Fi network?
- Is your phone’s Bluetooth enabled, if required?
- What exact step or behavior shows that it "doesn't work"?

Meanwhile, here are some straightforward steps to double-check based on common issues:

1. Power and Connections: Confirm the device is plugged in properly and powered on. Some devices have indicator lights to verify power status.

2. Wi-Fi Network: Make sure your phone is connected to a 2.4 GHz Wi-Fi network, as many Enbrighten devices do not support 5 GHz networks.

3. App Permissions: On your Android 10 device, go to Settings > Apps > Enbrighten, and ensure it has permission to access location and local network as these are sometimes required for device discovery.

4. Restart Devices and App: Try closing the Enbrighten app fully (clear it from recent apps), restart your phone, and unplug and re-plug the device to power cycle it before trying again.

5. Clear App Cache: In Android settings, under Apps > Enbrighten > Storage, clear the cache and try reopening the app to pair or control the device.

If you’ve done these already, please let me know; I can guide you further into more specific troubleshooting or app/device settings. Also, if there was an app update recently, please mention that as that could affect connectivity.

Looking forward to your response so we can get this sorted smoothly!