Hi there! I’m sorry to hear that you're having trouble with the Enlighten app. Since you’ve already tried reinstalling it, let’s explore a few other steps that might help resolve the issue.

1. Clear App Cache and Data:
- Go to your device's Settings.
- Tap on Apps or Application Manager.
- Find and select the Enlighten app.
- Tap on Storage, and then choose Clear Cache. If that doesn’t help, also try Clear Data.

2. Check Your Internet Connection:
- Ensure that your device is connected to a stable internet connection. Sometimes, a weak signal can cause apps to malfunction.

3. Update Your Device:
- Check if there are any system updates available for your Android device. Go to Settings > System > Advanced > System update to see if an update is needed.

4. Permissions:
- Make sure the Enlighten app has all necessary permissions. Go to Settings > Apps > Enlighten > Permissions and ensure everything is enabled.

5. Compatibility Check:
- Sometimes, the version of the app might not be fully compatible with your specific Android OS version. If possible, check the app's page on the Google Play Store for compatibility notes.

If you still run into issues after trying these steps, there might be a broader issue at play, such as server problems. You could check online forums to see if other users are reporting similar issues, or if there's an update about this on support sites like Community.

Are you satisfied with the solutions I've provided? If the problem persists, let me know and we can explore further options!