Hi there! I’m Daniel Otega, here to help you with the Enbrighten app issue. To get started, could you tell me a bit more about what happens when you try to open the app? For example, does it crash immediately, show a loading screen that never ends, or just not respond at all? Also, are you using a phone or a Windows device to open the app? This info will help me guide you better.

shows a loading screen that just keep spinning

Thanks for sharing that the app just keeps showing a spinning loading screen. That definitely helps narrow things down. Since you mentioned you're using a Windows device and seeing this issue, let's try a few things to get your Enbrighten app working again:

1. Clear Cache and Cookies in Your Browser (WebKit on Windows)
Since you’re on Windows and presumably using a WebKit-based browser, clearing the browser’s cache and cookies can often resolve loading hangs. Here’s how:
- Open your browser settings.
- Find the section for Privacy or Clear Browsing Data.
- Select to clear cached images/files and cookies (you can keep passwords saved if you prefer).
- Restart the browser and try opening the app again.

2. Check Your Internet Connection and Firewall Settings
Sometimes, a network firewall or antivirus can block app connections. Try temporarily disabling any firewall or antivirus software and then reload the app to see if it helps. Also, make sure your internet connection is stable.

3. Try Accessing the App from Another Device or Browser
This step helps determine if the issue is specific to your current device or browser. If the app loads fine elsewhere, the problem is likely local to your Windows machine’s browser.

4. Update Your Browser
Using an outdated browser can cause compatibility issues. Look for any available updates for your WebKit-based browser and install them, then test the app again.

5. Restart Your Computer
A quick restart can sometimes clear temporary glitches that affect apps.

If you’ve already tried some of these or the problem persists after these steps, let me know. We can then explore more advanced troubleshooting, such as reinstalling the app if you’re using a mobile version or checking for any server issues related to Enbrighten.

Are you able to try these and tell me what happens? That way, I can guide you better.

For related community advice on this spinning screen problem, you can also check this thread from other users with similar issues here: Community thread on spinning circle loading.

its on my phone

Thanks for clarifying that you’re using the Enbrighten app on your phone. The spinning loading screen on mobile can sometimes be caused by a few common issues related to app data, connectivity, or updates. Let’s go through some targeted steps for your phone:

1. Force Close and Reopen the App
- On your phone, open the app switcher and swipe the Enbrighten app away to close it completely.
- Then reopen the app and see if it loads properly.

2. Check for App Updates
- Visit your phone’s app store (Google Play Store if Android, App Store if iOS).
- Search for "Enbrighten" and see if any update is available. Install updates and try again.

3. Clear App Cache (Android)
- If you are on Android, go to Settings > Apps > Enbrighten > Storage > Clear Cache.
- Then reopen the app.
- (On iOS, you might need to uninstall and reinstall the app to clear cached data.)

4. Restart Your Phone
- A quick restart helps clear any temporary glitches in the phone system that might be causing issues.

5. Check Your Network Connection
- Make sure your phone is connected to a stable Wi-Fi or cellular network.
- Sometimes switching from Wi-Fi to data or vice versa briefly can help if there’s a routing issue.

6. Reinstall the Enbrighten App
- If the above steps don’t help, uninstall the app completely and then reinstall it fresh from the app store.
- This can resolve corrupted app files that cause loading issues.

If you want to see step-by-step visual guidance on setup and pairing (which might help confirm if the app is accessible after loading), there are some helpful videos here:
- Enbrighten Smart LED WiFi Setup and Pairing
- Enbrighten VIBE Wi-Fi LED Eternity Lights Setup

If the app still won’t load properly after trying these steps, let me know the phone model and OS version you’re using. We can then dig a little deeper or check if there are any ongoing server issues with Enbrighten.

Are you able to try these out and share what happens?

that worked but now when I got into customize it says webpage not available

Great to hear the app is loading now! About the "webpage not available" error when you go into the customize section—this usually points to the app trying to load an online resource or page that isn't reachable at the moment.

Here are some things we can try to resolve this:

1. Check Internet Connection
Even if the app loads initially, sometimes specific features like customize require a steady internet connection. Make sure your phone has a strong Wi-Fi or cellular data connection.

2. Switch Network
If you're on Wi-Fi, try switching to cellular data, or vice versa, to rule out any network restrictions or firewall blocks affecting that specific page.

3. App Permissions
Ensure the Enbrighten app has permission to access the internet. On your phone’s settings under Apps > Enbrighten > Permissions, confirm it can use data or Wi-Fi.

4. Update the App
Sometimes these internal pages can break if the app version is outdated. Double-check your app store to confirm you have the latest version installed.

5. Reinstall App
If the problem persists, uninstall and then reinstall the app. This refreshes the app files and ensures all necessary components are correctly installed.

6. Server or Service Issue
Occasionally, features like customizing lights rely on Enbrighten’s servers, which might be temporarily down or experiencing issues. If you still see "webpage not available" after trying the above, it could be a server-side issue beyond your device.

If you want, you can check Enbrighten’s WiFi support page for any known issues or updates here: Enbrighten WiFi Support

Let me know if trying these steps resolves the customize section for you, or if it’s still not working. We can go deeper from there!

webpage unavailable is also showing when i try to open schedule as well

Thanks for letting me know that the "webpage not available" error also appears when you try to open the schedule section. Since both customize and schedule features rely on loading online content, this points to a connectivity or server-side issue.

Here’s what I suggest next:

1. Double-check Your Phone’s Internet Connection
Make sure your data or Wi-Fi is stable and that other apps or websites are loading normally.

2. Try Switching Networks
If you’re on Wi-Fi, switch to mobile data, or vice versa, to see if it resolves the issue. Sometimes network restrictions or DNS blocks can prevent these pages from loading.

3. Confirm App Permissions
Verify in your phone settings that the Enbrighten app has permission to access the internet on both Wi-Fi and mobile data.

4. Check for Enbrighten Server Status
It’s possible Enbrighten’s online services that load these pages are temporarily down or experiencing issues. Unfortunately, there isn’t a public server status page, but you can reach out to Enbrighten Consumer Care for confirmation and assistance:
- Phone: 1-800-654-8483 (7am-6pm CST, Monday through Friday)
- Support site: Enbrighten Technical Support

5. Try Logging Out and Back In
Sometimes signing out of the app and signing in again resets connection tokens and might help the pages load correctly.

6. Reinstall the App
If you haven’t done this recently, uninstalling and reinstalling the app ensures you have the latest stable version and clears any corrupted files.

If you’ve tried all these and still see “webpage not available” for customize and schedule, it’s likely a temporary server-side problem that Enbrighten’s team will need to fix.

Would you like me to assist you with contacting their support, or is there anything else about your setup you want to share? I’m here to help!

looks like switching to mobile data worked, going outside to set up my customize schedule- thanks!

That’s awesome to hear that switching to mobile data worked for you! Being outside with a solid connection makes setting up your customized schedule much smoother. If you want, once you’re done, you can always switch back to Wi-Fi—just keep in mind that sometimes certain Wi-Fi networks or routers can block parts of the app’s online features.

If you need a refresher on creating or adjusting your custom schedules, the Enbrighten app lets you easily select presets or create up to five custom ON/OFF timers per device, making it flexible to fit your needs1.

Feel free to reach out if you run into any other questions or need help with setup or scheduling. Enjoy your customized lighting!

Are you satisfied with the solution I provided?

thank you!

You're very welcome! I'm glad I could help you get everything set up smoothly with your Enbrighten products. If you ever have more questions or need assistance with your lights or app in the future, don’t hesitate to reach out. Enjoy your beautifully customized lighting!

By the way, many users really appreciate the versatility and ease of use of Enbrighten lights—they’re known for being durable and bright with great app control options1.

Have a wonderful day!