Hello! I’m here to help you with the issue you're facing with the Danale app. It sounds like you're not able to connect to the app even though your NVR shows that everything is working well. Let's work together to find a solution.

Could you provide a bit more detail about the following:

1. Have you tried restarting both your phone and the NVR?
2. Is your phone connected to the Internet (Wi-Fi or mobile data) when you're trying to use the app?
3. Have you attempted to uninstall and reinstall the Danale app? This can sometimes resolve issues with connectivity.
4. Are you using the 2.4 GHz Wi-Fi network, as the Danale app doesn’t support 5 GHz?

Feel free to share any additional information or steps you've already tried, and we can explore some more targeted solutions!

I tried all

Thank you for your patience and for confirming that you've tried the basic troubleshooting steps. Since you are still facing issues with the Danale app, let's explore some advanced troubleshooting steps.

1. Check Wireless Router Settings: Make sure that your wireless router is properly configured. Your router should have DHCP enabled and be utilizing the 2.4 GHz network since the Danale app doesn't support 5 GHz. You can log into your router’s settings through a web browser to confirm that.

2. Reset the NVR: Sometimes, resetting the NVR can help reestablish the connection. Unplug the NVR from the power outlet, wait about 2 minutes, and then plug it back in. This could help refresh the connection.

3. Reinstall the App: Just in case there was a bug that didn’t clear, please uninstall the Danale app completely, restart your phone, and then reinstall the latest version of the app from the Google Play Store.

4. Account Verification: Sometimes there can be issues related to your account setup. Ensure that your account is still active and try logging in from another device (if possible) just to confirm that your account is functioning correctly.

5. Check for Server Outages: Occasionally, server outages can affect connectivity. You can check the Danale system status through their official website or support channels.

If after trying these steps you’re still having trouble, it may be helpful to reach out to Danale support directly at [email protected] for more in-depth assistance. I'm here to help if you need anything else or if you'd like to go through another troubleshooting step! Are you satisfied with the solutions I provided?