Hello! I understand that your CPs (care providers) are having trouble logging in or out of the WellSky Personal Care app because of issues related to location. Let's work through this together.

To start, could you tell me if the app is giving a specific error message related to location? For example, is it saying it can't detect the location or that location services are disabled? Also, are the CPs using mobile devices or computers to log in and out?

Meanwhile, here are some common steps to resolve location-related login/logout issues on Windows devices using the WellSky app:

1. Check Location Permissions:
- On Windows 10, go to Settings > Privacy > Location.
- Ensure that location services are turned on.
- Scroll down and make sure the WellSky app (if listed) has permission to access location.

2. App Permissions and Cache:
- If your CPs use a web version via a browser like WebKit, confirm that the browser has location permission enabled for the WellSky site.
- Clear the browser cache/cookies to remove any corrupted data that might interfere with location detection.

3. Device Date and Time Settings:
- Ensure that the system date, time, and time zone are set correctly.
- Incorrect date/time can cause issues with security and location verification.

4. Network and VPN:
- Sometimes VPNs or corporate firewalls can interfere with location services.
- Ask CPs to try logging in/out without VPN or from a different network to test.

5. App Updates or Reinstallation:
- Confirm that the app is updated to the latest version.
- If the issue persists, try uninstalling and reinstalling the app.

If your CPs are mobile users, they should also ensure that the device's location services are enabled and that the app has permission to access it.

If none of these steps help, I can guide you through more advanced troubleshooting or help you contact WellSky support directly.

Can you share a bit more about what the exact message or behavior is when CPs try to log in or out? That way, I can tailor the guidance more precisely.