[TopSurveys] The app did not log the game levels and surveys I participated in from January 1 to present

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Rea Ettienne Natuplag
4 months ago In TopSurveys
The app did not log the game levels and surveys I participated in from January 1 to present

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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4 months ago

Hi there! I understand that the TopSurveys app has not logged the game levels and surveys you participated in from January 1 to now. That definitely sounds concerning. To help you better, could you tell me:

1. Are you seeing any error messages when you check your activity or progress?
2. Have you tried logging out and back into the app or reinstalling it?
3. Is this happening on just one device or multiple devices?
4. Have you noticed if the app is connected to the internet properly when you use it?

Meanwhile, here’s a step-by-step approach we can try:

1. Check Your Internet Connection: Make sure your Windows device is connected to a stable internet connection when using the app. Sometimes syncing issues occur if the connection is spotty.

2. Log Out and Back In: Sign out of your TopSurveys account and then log back in to refresh your data.

3. Clear Cache (If Applicable): Since you are using WebKit on Windows, clearing your browser or app cache can help remove corrupted temporary files that may block proper logging.

4. Update the App: Check if you have the latest version of the TopSurveys app. An outdated version could cause logging issues.

5. Review Account Status: Sometimes if the account is under review or suspended, it might not log activities properly. Verify that your account is active and in good standing.

If you have already tried some of these or if none of these help, it might be an ongoing issue others have also faced recently. From what I found, some users reported similar problems with their accounts not showing survey completions or game levels logged after a certain time frame, and it seems there might be some technical glitches on the backend1 5.

If it persists, I recommend reaching out directly to TopSurveys support via their contact page or email at [email protected] for them to investigate your account specifically4.

Would you like me to guide you through any of these steps or help draft a message to their support team? Let me know!

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