Hi! I understand you're having trouble cashing out on the TopSurveys app, and it’s telling you to contact customer service. Let’s see if we can get to the bottom of this together.

To help you better, can you tell me:
- Are you seeing any specific error messages besides the "contact customer service" note?
- Have you been able to cash out successfully before, or is this your first time?
- Have you already tried reaching out to their customer support via the app or email?

Meanwhile, here are some general steps to try for this kind of issue on your Android (version 10) device:

1. Check Your Account Status: Sometimes accounts get flagged for security or policy reasons, which can block cash-outs. Logging into your account on a web browser instead of the app might show you additional messages or notifications.

2. Verify Payment Method: Ensure the payment method you’ve selected (like PayPal) is correctly set up and matches the details on your TopSurveys account.

3. Clear Cache and Data for the App: Go to Settings > Apps > TopSurveys > Storage > Clear Cache and Clear Data. This can resolve temporary glitches.

4. Update the App: Make sure you have the latest version installed.

5. Try a Different Network: Sometimes network issues can block transactions.

If these don’t help, the repeated instruction to contact customer service often means the issue is account-related or some internal hold. The community feedback I found indicates other users have experienced account flagging and suggested contacting support at [email protected] or [email protected] is necessary1 2.

If you want, I can help you draft a clear message to send to their support team explaining your problem to speed up the process.

Does this help? Let me know what error you see exactly or if you’ve tried any of these steps already!