Hi there! Sorry to hear you're having trouble completing your year subscription transaction on The Guardian app. Let's see if we can sort this out together.

To get started, could you please tell me:

1. Are you trying to subscribe through the app on your iPhone?
2. At what point in the transaction process does it get stuck or fail? (For example, during payment info entry, confirmation, or after submitting)
3. Are you getting any error messages or alerts?
4. Have you tried any steps so far, like restarting the app or your device?

This info will help me guide you through the right solution. Meanwhile, here are some quick things to check:

- Make sure your payment method linked to your Apple ID is valid and has funds/credit.
- Check if you have any outstanding issues with your Apple account settings.
- Try closing the app completely (swipe it away in the app switcher) and reopen it.
- Ensure your iOS version 18.7 is up to date and The Guardian app is latest version.

Let me know what you find, and we can dig deeper from there!

I’ve deleted the app re-downloaded it. When I select the current offer and “claim offer” then double click on iPhone side button to confirm, I never message shows payment not complete? There appears to be no way to edit this or input card details.

Thanks for the details—it sounds like the issue is happening right when you try to confirm the payment via the iPhone’s side button, but no payment completion message appears, and you can’t input or edit payment details inside The Guardian app itself.

This behavior usually points to a problem with the Apple ID payment settings, since subscriptions through apps on iOS use your Apple ID payment method rather than any card details entered in the app.

Here's how we can go about fixing this step-by-step:

1. Check & Update Your Apple ID Payment Information:
- Open the Settings app on your iPhone.
- Tap your name at the top to go into Apple ID settings.
- Tap Payment & Shipping. You may be asked to sign in.
- Review your payment methods here—you want to make sure your current payment method is valid, not expired, and has sufficient balance.
- You can add a new payment method if needed and remove any old or invalid cards.
- Also, confirm your billing address matches exactly what your card issuer has on file.

2. Restart Your iPhone:
After updating your payment info, restart your iPhone to ensure everything refreshes properly.

3. Try the Purchase Again:
Open The Guardian app, select the yearly subscription offer, tap ‘Claim Offer,’ and then confirm using the side button as before.

4. Disable and Re-enable Face ID for App Store (If You Use Face ID):
Sometimes, Face ID can interfere with the payment confirmation.
- Go to Settings > Face ID & Passcode.
- Under Use Face ID For, toggle off iTunes & App Store.
- Try completing the purchase again.
- If it works, you can toggle Face ID back on for App Store afterwards.

If after these steps the issue persists, it could be a temporary issue with Apple's payment servers or a bug in the app. At that point, I would recommend contacting Apple Support to verify there are no blocks or holds on your account and checking if The Guardian support can assist with any account-specific subscription issues.

Would you like me to walk you through updating your Apple ID payment details right now? Or do you want to try these steps first and let me know how it goes?

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