Hi! I’d love to help you with switching the ON and OFF timings for your underfloor heating in the Tuya app for the September 1st schedule. To get started, could you please clarify a couple of things for me?

1. When you say “switched timings,” do you mean you tried to change the scheduled ON and OFF times on or after September 1st but the changes didn’t apply or behaved unexpectedly?
2. Are you using the Tuya Smart app or Smart Life app to control the underfloor heating?
3. Is the device responding correctly at other times, or is the schedule not triggering at all?
4. Have you tried creating a new schedule from scratch or just editing an existing one?
5. Any error messages or unusual app behavior when you attempt to set the timings?

If you can provide those details, I can guide you through checking and fixing the schedule settings step-by-step. Meanwhile, here is a simple step to verify the scheduling in the Tuya app:

1. Open your Tuya Smart app on your Android device.
2. Select your underfloor heating device.
3. Look for a “Schedule” or “Timer” option in the device control screen.
4. Verify the ON and OFF timings set for the date in question (September 1st).
5. If you want to switch ON/OFF times, delete or edit the existing time slots and set new ones accordingly.
6. Save the schedule and ensure the device status changes according to that.

Let me know if these steps align with what you tried, or if something different happened. Also, please share any other observations so I can tailor the assistance perfectly!

On opening App the details of the underfloor heating device and indeed a second device are NOT shown?

Thanks for letting me know that your underfloor heating device details and a second device are not showing up in your Tuya app. Let’s work through this together.

To clarify a bit:
- Do you see the devices listed at all when you open the app, or are they completely missing from your device list?
- Have you recently changed your Tuya account, logged out, or reinstalled the app?
- Are other devices (if any) showing up properly in the app?
- Is your phone’s internet connection stable when you open the app?

Since the devices are not showing, here are some simple steps that usually help with missing devices in the Tuya ecosystem:

1. Check Internet and Account Connection:
Make sure your Android device (Android 10) has a stable internet connection and you are properly logged into the same Tuya account which the devices were paired with.

2. Log Out and Log Back In:
Sometimes the app needs to refresh the device list by logging out of your Tuya account and logging back in. This can refresh your device list.

3. Clear Cache and Restart App:
Go to your Android Settings > Apps > Tuya Smart (or Smart Life) > Storage > Clear Cache. Then open the app and check if devices appear.

4. Re-link Your Tuya Account:
- Go to Tuya IoT Platform (https://iot.tuya.com) on a browser and log in to your developer account if you use it.
- Navigate to "Cloud" > "Development" > "Open Project" > "Devices" and ensure your devices show up there.
- Sometimes, re-adding the Tuya account connection in integrations can help if you use smart home systems. This is more relevant for integrations but can help refresh the device visibility1.

5. Power Cycle Devices:
Turn off the power to your underfloor heating controller for at least 10 seconds and turn it back on. This can sometimes help devices reconnect to your network and app5.

6. Update Your App:
Check that your Tuya or Smart Life app is updated to the latest version available on the Google Play Store.

If after these steps your devices are still not showing, would you be able to tell me:
- The brand/model of your underfloor heating controller (if visible on the device itself).
- Whether you can still control the device via voice assistants or other means.

This info will help decide if we need to reset the device or escalate to Tuya support for deeper investigation.

Let me know how it goes after trying these steps! Are you satisfied with the solution I provided so far?

Can't log in App says Email already exists BUT "get verification " BUTTON does not function

Thanks for sharing those details about your login issue. It sounds like you’re trying to log into the Tuya app, but it says your email already exists, and the "Get Verification" button to receive the verification code isn’t working. Let’s troubleshoot this together step-by-step:

1. Check Email Address:
Please double-check that you entered your email address correctly—no extra spaces, typos, or missing characters.

2. Look for Verification Email:
Sometimes, the verification email might have landed in your spam/junk folder or even the trash folder in your email account. Please check those just in case.

3. Try Resending Verification:
If the "Get Verification" button is not responding, try force closing the app and then reopening it. Also, ensure your app is updated to the latest version from Google Play Store.

4. Clear App Cache:
On your Android 10 device, go to Settings > Apps > Tuya Smart (or Smart Life) > Storage > Clear Cache. Then restart the app and try again.

5. Switch Internet Connection:
Try switching from mobile data to Wi-Fi or vice versa, as sometimes network issues can interfere with verification requests.

6. Use a Different Method to Login:
If available, try logging in using your phone number instead of email, or vice versa.

7. Reinstall App:
Uninstall the app, then reinstall it and try the login process again.

If after trying these steps the button still does not function, it may be a temporary app issue or server-side problem. In that case:

- Try logging in via the Tuya Smart web portal on a browser to see if you can receive the verification email there.
- If the problem persists, you can reach out directly to Tuya support by emailing [email protected] with a screenshot of the error and the details of your device and account for advanced assistance1 3.

Please give these a try and let me know how it goes. I’m here to help you get back into your Tuya app smoothly! Are you satisfied with the solution I provided so far?