Hi there! I understand you’re having trouble receiving password reset emails from the Randonautica app and can’t get back into your account. Let me help you with that.

To start, could you tell me if you've already checked your email’s spam or junk folder? Sometimes the reset emails can get filtered there.

Also, just to ensure we're covering everything, are you using the exact email address linked to your Randonautica account when requesting the password reset?

Meanwhile, here’s a step-by-step approach we can try:

1. Check Spam/Junk/Promotions folders in your email for the password reset message.
2. Verify the email address you entered for reset is the one you registered with.
3. Whitelist Randonautica’s email address: Add their support email ([email protected]) to your email contacts or safe sender list to prevent blocking.
4. If you are using filters or rules in your email, make sure they aren’t moving the reset emails elsewhere.
5. Try requesting the password reset from a different web browser or clear your WebKit browser cache on your Windows 10 device, to avoid any session issues.
6. If you have any firewall or security software enabled, temporarily check that it’s not blocking emails from Randonautica.

If none of these steps work, it might be an issue on Randonautica’s email server side or your account’s status. In that case, I recommend contacting Randonautica support directly at [email protected] for further assistance.

Let me know what you’ve tried so far and if you need guidance walking through any steps! Are you able to find the reset email anywhere or any changes after these tries?