Hi there! I’m Henry. I understand you’ve paid for the Random Advise feature on Randonautica but it’s not working. I’m here to help you get it sorted out.

To start off, could you tell me a bit more? For example:
- Are you able to access the app normally?
- Is the issue only with the Random Advise not activating or loading?
- Have you noticed any error messages or unusual app behavior?
- Did the payment go through successfully (receipt or confirmation)?
- Have you tried restarting the app or your device yet?

Once I have a clearer picture, I can guide you through some steps. Usually, apps like this can sometimes glitch or need some updates or cache clearing to work properly. Also, since you’re on Android 10 with WebKit browser style, my instructions will keep that in mind if needed.

Looking forward to your reply!

The transaction was successful otherwise the feature would not be available. I'm able to access the apo and feature. The only issue is with this feature, no other app issues. Tried also restarting the app and reinstalling.

Thank you for the extra details. Since you’ve confirmed the transaction went through and the feature is showing as accessible—but it’s not actually working—and you’ve already tried restarting and reinstalling, let’s try a few more focused actions:

1. Log Out and Log Back In
Sometimes credentials or feature licenses don’t refresh properly until you fully log out of your account in the app and then log back in. This often resets permissions related to paid features.

2. Check for App Updates
Ensure your Randonautica app is updated to the latest version available on the Google Play Store. Sometimes features have bugs that get fixed in updates.

3. Clear Cache and Data (Android-specific)
Since you’re on Android 10, you can go:
Settings > Apps > Randonautica > Storage > Clear Cache
If clearing cache alone doesn’t help, try Clear Data (note this may reset some app settings).
This can remove any corrupt temporary data affecting your feature.

4. Internet Connection
Make sure your internet connection is stable and not blocking any permissions. Sometimes paid features require a continuous connection to validate access.

5. Check App Permissions
Verify the app has required permissions enabled, especially location and storage, since location-based features need these.

6. Try a Different Network
If possible, switch between WiFi and mobile data to see if a network firewall or restriction is causing the problem.

If these steps don’t fix it, there have been reports on community forums asking others to do the explicitly mentioned logout-login step due to bugs in the app version1.

If this still doesn’t resolve the issue, I can help you escalate this with [email protected] who can check on your account and feature allocation directly. Just let me know!

Are you okay to try these steps now?

Nothing worked. I've emailed them

Thanks for letting me know you’ve already reached out to support after trying the steps. That’s a good move—sometimes these issues do need account-level checks that only the Randonautica team can do.

In the meantime, if you want, I can help you keep an eye out for any updates or solutions they provide and guide you through any additional steps they might suggest.

Is there anything else you want to check or try while waiting for their response? If not, I’m here whenever you need help! Are you satisfied with this approach for now?