[MyZio] App still says my monitor is scheduled to be delivered when it's been delivered and I'm wearing it.

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Heidi
1 year ago In MyZio
App still says my monitor is scheduled to be delivered when it's been delivered and I'm wearing it.

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Emily Roberts

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1 year ago

Hi there! I see your MyZio App is still showing your heart monitor as "scheduled to be delivered," even though you’ve received it and are wearing it. That definitely sounds like it could be confusing. I’d like to help get that updated for you.

Just to clarify a couple of things:
- Did you activate or register the monitor in the app once you received it?
- Have you tried refreshing the app or logging out and back in to see if the status updates?

Sometimes the app may not automatically update the delivery status if the activation step hasn’t been completed or if there’s a temporary sync issue.

Here’s what you can try next:
1. Open your MyZio app and go to the main screen where you see the delivery status.
2. Look for any prompts to activate or start the monitor. You should have received instructions with the device on how to start the recording.
3. If the option exists, manually confirm that the monitor has arrived or started by following prompts in the app.
4. Refresh the app by pulling down on the screen or closing and reopening the app.
5. If it still shows the scheduled delivery message, try logging out of your account and then logging back in to force a sync.
6. Ensure your internet connection is stable so the app can update with the latest device status.

If the status still doesn’t update after these steps, there might be a sync issue on the backend. In that case, I can guide you on how to contact MyZio support directly or check for any known system updates that could affect status reporting.

Let me know if you’ve already tried any of these or if you need help navigating the app!

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