Hi! I understand your PalmPay app is having trouble recognizing your face when you try to log in on your iPhone with iOS 17.1.1. Let's get this fixed for you.

To start off, could you tell me a bit more? For example, is the app showing any specific error message when you attempt face recognition? Also, have you tried logging in with your passcode or PIN instead?

Meanwhile, here are some straightforward steps to troubleshoot your Face ID login issue on PalmPay:

1. Clean Your iPhone's Front Camera: Sometimes, dirt or smudges on the camera lens can interfere with Face ID scanning. Gently wipe the front camera area with a clean, soft cloth.

2. Ensure Good Lighting: Make sure you are in a well-lit area, as poor lighting can prevent the app from detecting your face properly.

3. Check Face ID Settings:
- Go to Settings > Face ID & Passcode on your iPhone.
- Verify that Face ID is set up and enabled for "iPhone Unlock" as well as "iTunes & App Store" and "PalmPay" if it appears (some apps appear under "Use Face ID For").

4. Restart Your iPhone: A simple reboot can sometimes clear glitches affecting Face ID.

5. Update PalmPay App: Ensure your PalmPay app is updated to the latest version from the App Store, since app updates often include bug fixes for features like Face ID.

6. Re-register Face ID on PalmPay: If your app allows, try deleting and re-enrolling your facial data within the app's security or account settings. This can refresh the recognition process.

If after these steps the issue persists, there might be a deeper software or account sync problem. I can guide you on checking your PalmPay account settings or help you with more advanced troubleshooting including reinstalling the app or getting support directly from PalmPay's team.

How does this sound? Have you tried any of these steps yet? That way, I can suggest the most relevant next move for you.

I just want to be using just my PalmPay pin on it without face id

Got it! You want to use your PalmPay app with just your PIN, without using Face ID for login. That's totally doable.

Here's how you can disable Face ID on your PalmPay app and use only your PIN for login on your iPhone:

1. Open the PalmPay app on your iPhone.
2. Go to the Settings or Profile section within the app.
3. Look for Security Settings or something similar.
4. You should see an option like Enable Face ID or Face Recognition.
5. Turn off or disable Face ID login here.
6. After that, the app will prompt you to use your PIN for login instead.

If you don't see such an option within the PalmPay app, you can also check the iPhone settings:

- Go to Settings > Face ID & Passcode.
- Under Use Face ID for, turn off PalmPay if it's listed.

By disabling Face ID either in the app or through your iPhone’s settings, PalmPay will default back to using your PIN for authentication.

If you want, I can also guide you with a video tutorial that shows this process step-by-step2 4.

Would you like me to walk you through this step-by-step interactively?