Hi! I understand you changed both your phone and phone number, and now you're having trouble logging into the Flex app on your new phone. Let's get this sorted out together.

To help you better, may I ask:

1. When you try to log in, does the app ask for a verification code (OTP) sent to your old number?
2. Are you able to access your previous phone or account at all?
3. Have you tried any steps already, like account recovery options within the app?

Meanwhile, here’s a step-by-step approach based on common solutions:

1. Account Recovery for Changed Phone Number:
Since your phone number changed, Flex’s app often sends verification codes to the old number. You will likely need to start an account recovery process. Usually, there’s an option like “Can’t access your number?” or “Need help?” on the login screen which guides you through verifying your identity and updating your phone number.

2. Contact Flex Support:
If in-app recovery options don’t work because you can’t receive codes, contacting Flex directly is the next best option. You can email them or call the support center to verify your identity and ask them to update your phone number on your account from their side. Flex support email is [email protected] or you can reach out by phone.

3. Avoid Trying to Log in on the Old Device/Number:
If possible, get access to the old phone or SIM card briefly to receive the verification code and update your number in the app’s account settings (under Settings > Account > Phone number). But if that’s not possible, the support contact is essential.

4. Force Close and Reopen the App:
Sometimes closing the app completely on your Android 10 phone (using the app switcher) and reopening it can clear temporary issues.

If you can tell me more about what happens during your login attempts, I can guide you more precisely.

Would you like me to walk you through the account recovery steps on your device? Or assist you with contacting Flex’s support for phone number updating?

Looking forward to your reply so we can fix this!

Please send me a phone number to flex so I can talk to someone in person. I'm a 62 and do not understand text or email

Thank you for sharing that, and I understand speaking directly by phone is important to you.

For Flex app support, the main phone number where you can speak to someone is 888-205-9407. This number should connect you with a real person who can help with your login issue and updating your phone number on the account. Their support hours are usually during the day, so I recommend calling between 8 a.m. and 9 p.m. Pacific Time for the best chance of immediate help.

If any option asks for text or email, just ask the support agent to help you without needing those—explain your situation, and they can guide you through the process live on the phone.

If you have the time now, try giving them a call at 888-205-9407, and let me know if you run into anything I can assist with during that call!

Are you ready to try this number?