Hi! I’m Charlotte from support. I see you’re having trouble with the National Lottery app scanner not working on your Android device. To start, can you tell me a bit more about what happens when you try to scan? For example, does the scanner open but fail to read the code, or does the scanner not open at all? Also, have you noticed any error messages or unusual behavior in the app?

This info will help me guide you better!

Scanner opens but does not read the bar code

Thanks for the extra details! Since the scanner opens but doesn’t read the barcode, a few things might be causing this on your Android 10 WebKit browser environment. Let's try the following steps to get it working again:

1. Clean Your Camera Lens: Sometimes smudges or dirt can prevent the camera from properly focusing on the barcode. Give it a gentle clean.

2. Good Lighting & Positioning: Make sure you are scanning in a well-lit area and hold your device steady. The barcode should be fully visible within the scanner frame, without shadows or glare.

3. App Permissions Check: Confirm that the app has permission to use your camera.
- Go to your device’s Settings > Apps > National Lottery Live Scanner > Permissions.
- Make sure Camera permission is enabled.

4. Clear App Cache: Sometimes cached data can interfere with scanning.
- Go to Settings > Apps > National Lottery Live Scanner > Storage > Clear Cache.

5. Update or Reinstall App: If there’s an update pending, install it. If the app is already updated, try uninstalling and reinstalling it to reset any corrupted files.

6. Try Manual Entry: If scanning still fails, does the app allow manual entry of ticket numbers? This can be a helpful workaround.

7. Network Connection: Ensure your internet connection is stable as the app needs to verify barcodes online.

If after trying these the scanner still won’t read your barcodes, it’s worth noting there have been reports of scanner issues linked to recent technology upgrades by National Lottery's service since August 2025 which might be affecting scanning functionality1. In that case, the developers may be working on a fix.

Could you please tell me if any error messages appear when scanning fails? Also, have you updated the app recently? That info will help narrow down the cause!