Hi there! I’m sorry to hear you’re having trouble logging into your KakoBuy account after the hacking incident. To help you better, could you please clarify a couple of things for me?

1. Are you seeing any specific error messages when you try to log in?
2. Have you already tried to reset your password?
3. Do you still have access to the email linked to your KakoBuy account?

These details will help me guide you through the right steps.

Meanwhile, here's a general approach to regain access after a hacking event:

1. Password Reset: Go to the KakoBuy login page and use the "Forgot Password" option to reset your password. Use a strong, unique password this time.
2. Check Email for Account Alerts: Look for any emails from KakoBuy about suspicious activity or account recovery instructions.
3. Clear Browser Cache: Sometimes cached data causes login issues. Clear your browser’s cache and cookies on your Windows device running WebKit.
4. Account Recovery: If password reset isn’t working or you don’t get emails, you may need to contact KakoBuy support directly, providing your account details for manual recovery.
5. Security Check: Once you regain access, check your account details and order history to make sure nothing unauthorized was done.

The recent hacking event mainly affected login security, but KakoBuy is actively working on restoring all services and protecting user data, so your account should be recoverable1 2.

Let me know the details from above, and I’ll help you step-by-step to get back into your account.

its saying email is already bean use and further attemps can lead to a permanet ban

Thanks for sharing that message about the email already being used and warning of a possible permanent ban. That definitely helps narrow down what’s happening.

The message “email is already in use” usually means that the email address you’re trying to use is already linked to an existing KakoBuy account. This can happen if the account was hacked but still exists in the system, or if you accidentally tried to create a new account using an email already registered. Importantly, trying to create a new account repeatedly with the same email while locked out can sometimes trigger temporary restrictions designed to protect the system from abuse.

Here’s what I recommend as next steps:

1. Use the Password Reset Option: Since the email is recognized, go to the KakoBuy login page and choose the “Forgot Password” or “Reset Password” link. This will send a password reset email so you can regain access to your existing account instead of making a new one.

2. Check Your Email Inbox and Spam Folder: Make sure you check all folders for the password reset email. Sometimes these messages get caught in spam or promotions folders.

3. Avoid Repeated Login Attempts: Since the warning mentions a permanent ban for further attempts, avoid trying multiple logins rapidly. Give it some time before retrying.

4. Contact KakoBuy Support: If password reset emails are not coming through or you still can't log in after resetting, it’s best to contact KakoBuy customer support directly. Provide them your email address and explain you are locked out due to suspected hacking. They can verify your identity and help restore your account safely.

5. Check for Account Notifications: Sometimes KakoBuy sends alerts about bans or locks. Look for any emails that might explain the reason for the ban and steps to resolve it.

Following the password reset route is normally the most effective way to regain access when the email says it’s already in use1.

Would you like me to guide you through the password reset process on your Windows device? Or do you want help contacting KakoBuy support? Just let me know.

i tried with the password but kakobuy wont send me a link i i already contacted the support what do i do

Thanks for letting me know you’ve already contacted support but still aren’t receiving the password reset link. That definitely makes things more tricky, but let’s try a few additional steps to get this sorted out on your Windows device using WebKit.

Here’s what you can try next:

1. Check Spam and Other Email Folders: Sometimes reset emails get filtered into spam, promotions, or other less obvious folders. Double-check those to make sure the link isn’t hiding there.

2. Ensure Your Email Provider Isn’t Blocking KakoBuy: Occasionally, email providers block or delay automated emails. You might want to add KakoBuy’s email address to your contacts or whitelist to help deliver messages.

3. Clear Browser Cache and Cookies: On your WebKit browser, clearing cache and cookies can fix issues related to loading or sending forms. After clearing, try the password reset process again on the official KakoBuy website.

4. Try a Different Browser or Device: To exclude a browser-specific problem, try accessing the KakoBuy password reset page on another browser like Chrome or Firefox, or even try from a mobile device.

5. Check for App Updates: If you are using the KakoBuy app alongside the website, make sure it’s updated to the latest version. Sometimes older versions have issues sending or receiving reset emails.

6. Wait and Retry Later: Sometimes due to server delays or high load, email delivery can be slow. Giving it a few hours before retrying can sometimes help.

7. Contact Support Again with These Details: If none of the above works, respond back to KakoBuy support explaining the steps you’ve taken and emphasizing that you still haven’t received the reset link. They may need to escalate the issue internally.

If you want, I can help guide you in clearing cache on your WebKit browser or assist in drafting a message for support. Just let me know how you'd like to proceed.

Are these suggestions clear and helpful? Would you like help with any specific step?

i have another question i sent the order out on friday and while i srtill could access to my accoutn the order was on submitted will it be sent out anyways

Thanks for your question about your KakoBuy order status showing as "submitted" when you sent it out on Friday while still having access to your account. I can help clarify that for you.

When an order status is "submitted" on KakoBuy, it means the order was successfully placed but has not yet been processed or shipped out by the seller or fulfillment center. Usually, after submission the order will move through stages such as "processing," "shipped," and then "in transit."

Since you mentioned the order was placed on Friday, it’s quite normal if it’s still showing as "submitted" because processing and shipment typically take a couple of business days depending on the seller and shipping method.

Here’s what you can do next:

1. Check Order Tracking Details: If you have a purchase order number, you can use it to track your parcel progress on KakoBuy’s official tracking page or in your account once logged in. This helps you see if it’s moved to shipping yet.5

2. Wait a Little Longer: If it’s only been a few days, the order might still be in the queue for confirmation or packing before shipping.

3. Contact Seller or Support for Clarification: If several days pass and status stays unchanged, or if you want to confirm shipping times, reaching out to KakoBuy support or the seller directly is a good option.

4. Keep an Eye on Emails: KakoBuy usually sends updates when your order status changes, such as shipment confirmation and tracking info.

In short, the order will most likely still be sent out despite currently being in "submitted" status. This is typical during early order processing.

If you want, I can also guide you on how to track your order using the purchase order number or check your account status on your Windows machine. Just let me know!

Are you satisfied with this explanation?

i have nothingand i stil dindt receive an email will that be an issue or will the package stil arrive

I see you're concerned about not receiving any email confirmation about your KakoBuy order and whether the package will still arrive. This is a good question.

Not receiving an email confirmation doesn’t necessarily mean your package won’t be shipped or arrive. Sometimes, emails from KakoBuy can be delayed, end up in spam folders, or occasionally not get sent due to technical issues.

Here’s what you can do:

1. Check All Email Folders: Be sure to look in your spam, promotions, or other folders for any emails from KakoBuy.

2. Track Your Order via KakoBuy Website: Even without an email confirmation, if you have your order number, you can check the order status directly on KakoBuy’s website or app. This is often the most reliable way to see if your order has shipped or is in processing.

3. Wait a Few More Days: Sometimes processing and shipping can take a bit longer, especially if the order was recent.

4. Contact KakoBuy Support If Needed: Since you mentioned earlier you have trouble with support responses, try reporting your order and package concerns within 72 hours after expected receipt time per KakoBuy policy. They can investigate package shipment status for you.2

5. Be Patient with Email Delays: Other users have reported occasional delays or not receiving emails from KakoBuy, so it’s not uncommon but does require careful tracking on your part.1

If you want, I can help you navigate KakoBuy’s website to track your order or assist in drafting a message for support reporting your concerns. Just let me know!

Are you satisfied with this guidance?

yeah but still i dont have the tracking umber or detail because i cant enter the website i just asking if it will go trough normally even though i cant acces to the website because of the problem

I understand you’re worried because you can’t access the KakoBuy website to get your tracking number or order details, and you want to know if your package will still arrive normally despite this. Let me help clarify things.

Even if you're currently unable to log in and therefore can’t see your tracking number, your order may still be processing and moving through KakoBuy’s system. Sometimes, technical issues with website access or account locks don’t stop the fulfillment and shipping process, but it does make monitoring your order harder.

Since you don’t have your tracking number yet, here are some suggestions:

1. Try Accessing Your Account Later or Using a Different Device/Browser: Sometimes temporary website or login issues get resolved quickly. Trying again after some time or on another browser/device may allow you to see your order status.

2. Use KakoBuy Customer Service to Inquire About Your Shipment: Although you can’t access your account, you can still contact KakoBuy’s customer service via their website contact form or chat feature (if available) to ask about your order status using your registered email or other order details you have. They can often help locate your shipment and provide tracking info without requiring account login.36

3. Wait a Bit Longer for System or Shipping Updates: As shipping processing can sometimes take a few days before tracking info is generated, your order might still be in the early stages even if it shows "submitted" now.1
<br4. Keep an Eye on Your Email: Even without website access, KakoBuy often sends shipment and tracking updates via email, so monitoring your inbox (and spam/junk folders) remains important.

If you want, I can help draft a clear message to customer service explaining your login issue and request to check your order status. That might help speed things up.

Let me know if you’d like that or any other guidance on getting your order tracked despite the current website access problem. Are you satisfied with this advice?