[KakoBuy] My app keeps freezing everytime i try to check my cart

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sara
2 months ago In KakoBuy
my app keeps freezing everytime i try to check my cart

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Charlotte Green

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2 months ago

Hi there! I understand your KakoBuy app is freezing every time you try to check your cart on your iPhone running iOS 18.7. Let’s get this sorted out together.

To start, can you tell me:
- Have you tried restarting the app or your phone already?
- Do you notice if the freezing happens immediately when you open the cart, or after adding an item?
- Is your app updated to the latest version available?

Meanwhile, here’s a step-by-step guide to try fixing this issue:

1. Force Close and Relaunch the App
Swipe up from the bottom of the screen and pause (on iPhone with Face ID), then swipe up on the KakoBuy app preview to close it. Relaunch the app and check the cart again.

2. Restart Your iPhone
Sometimes, a simple restart can clear temporary glitches. Press and hold the side button with a volume button, then slide to power off. Turn it back on and test the app.

3. Clear the App Cache or Data (if possible)
iOS doesn’t offer a direct cache clear for apps, but uninstalling and reinstalling the KakoBuy app can help clear any corrupted temporary data causing the freeze. Be sure you remember your login details before uninstalling.

4. Check for App Updates
Open the App Store, go to your profile, and scroll to see if KakoBuy has an update. Keeping the app updated can fix bugs like freezing.

5. Check Network Connection
Ensure you have a stable internet connection, either Wi-Fi or cellular data. The app may freeze if it’s struggling to load cart data online.

If you have already tried some of these or the problem continues, there might be an issue related to app functionality during cart operations, reported by other users as well. In that case, there may be a need for advanced troubleshooting or a fix from the developers.

Could you please try these steps and let me know what you find? If none work, we'll explore further solutions.

Are you satisfied with the guidance so far?

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