Hi there! It sounds like you're having trouble logging into the KakoBuy app and maybe others are experiencing the same issue. To help you better, could you tell me a bit more about what's happening when you try to log in? For example, do you see any specific error messages or does the app just not respond?

In the meantime, here's a checklist of common fixes for login issues on KakoBuy that might help:

1. Restart the App/Browsing Session: Log out completely, close the app or browser tab, then open it again and try logging in. This refreshes the session.

2. Verify Your Internet Connection: Ensure your Windows device has a stable internet connection, as interruptions can cause login failures.

3. Check Verification Codes: If you're asked for a verification code and it causes an error, make sure the code is entered correctly and hasn't expired.

4. Clear Cache and Cookies (if using browser): Sometimes leftover data causes problems. You can clear cache and cookies from your WebKit browser settings.

5. Try Resetting Password: If login still fails, try resetting your password through the "Forgot Password" option.

If none of these work, there may be a temporary issue with KakoBuy’s login servers or verification systems. Some users have reported errors after inputting verification codes recently. In that case, waiting a bit and trying again later might help.

Let me know how these steps go or if you see any particular error messages—I’m here to help you through it! Are you satisfied with this guidance so far?

its says permanent ban if try again but its right the password$

Thanks for sharing that detail about the “permanent ban” message even though your password is correct. That definitely helps narrow things down.

From what I understand, sometimes KakoBuy accounts can get locked or banned automatically after multiple failed login attempts, even if you are now entering the right password. This automatic ban can happen as a security measure to protect your account from unauthorized access.

Here’s what I recommend doing step-by-step:

1. Stop further login attempts: Avoid trying the password again right now to prevent triggering any further lockout.

2. Check your email inbox: Look for any messages from KakoBuy about your account status or steps to recover it. Sometimes they send instructions for account reinstatement or appeal.

3. Use the “Forgot Password” option: Try resetting your password to confirm the account is accessible. This often helps in verifying that you’re the rightful owner and can unlock the account.

4. Contact KakoBuy Support directly: Since the ban shows as permanent, it’s best to reach out to their customer support. Provide your account details and explain the situation. They can check if it’s a system error or if any policy violation triggered the ban.

5. Avoid creating new accounts in the meanwhile: Creating multiple accounts might complicate restoring access to your original account.

If you want, I can guide you through resetting your password or finding the support contact for KakoBuy. Would you like me to help with that?

Also, just so you know, I came across a similar report on Reddit where users faced login issues despite correct credentials, indicating it might be a known problem currently1.

Are you satisfied with this plan, or would you like me to help you start with the password reset now?

i have a order that its going i paid shipping on friday and the websites got hacked then or so will my parcek arrive

Thank you for letting me know about your order and the situation with the KakoBuy website hack. I understand you'd like to know if your package, which you paid shipping for last Friday, will still arrive despite the recent hack.

Here’s what I can tell you based on the latest information:

1. The recent hack on KakoBuy's website mostly affected some web content like QC photos, and there was an alarming message about stolen data. However, KakoBuy officially confirmed that it was limited in scope and their core operations—including shipping—were not fully disrupted1.

2. Orders that were already processed, including payment and shipment steps done before or around the hack, are likely still moving through the logistics chain as usual. Shipping is generally handled by third-party carriers, which are independent of the website backend.

3. If you want to track your specific parcel, you can use your purchase order number on KakoBuy’s tracking system or check with the seller directly to confirm its status. That way, you can get the latest updates available6.

4. If you notice your order status isn’t updating or you’re worried due to the hack, you can try refreshing the order page in the app or website, or contact KakoBuy support to confirm details about your shipment.

5. Meanwhile, to be safe, I recommend monitoring any emails from KakoBuy regarding your order and avoid clicking suspicious links in case of phishing attempts following the hack.

Would you like me to guide you through how to track your order on KakoBuy’s app or website? Also, if you want, I can help you reach out to their support for more direct confirmation.

Are you satisfied with this information and next steps?

What to do if KakoBuy website is hacked and I have an order?

Thanks for your question about what to do if the KakoBuy website is hacked while you have an order. I understand it’s important to know how your purchase and personal information are protected in such situations.

Here’s a clear guide on what you can do:

1. Stay Informed from Official Sources: KakoBuy has acknowledged a recent hack incident that affected some parts of their website, like QC photos, but they confirmed that user information remains safe and shipping operations continue normally1.

2. Check Your Order Status: Log in to your KakoBuy account and check the status of your order. Typically, orders already paid for and processed are still being fulfilled. If you notice any issues or delays, take note of the order details.

3. Avoid Sharing Sensitive Info: In the aftermath of such hacks, phishing attempts might increase. Only use official KakoBuy platforms or verified customer service channels to inquire about your order.

4. Track Your Shipment Regularly: Use KakoBuy’s order tracking tools or the courier’s tracking website to follow your package’s journey, ensuring it’s on the way even if the website’s content is unstable9.

5. Contact KakoBuy Support If Needed: If you see no movement on your order or experience other issues, reach out to KakoBuy’s customer support for clarification. They can provide updates on order protection policies and any refunds if applicable.

6. Monitor Your Account for Unusual Activity: Although KakoBuy confirmed your information is safe, it's wise to keep an eye on your account for any suspicious transactions or messages.

Following these steps will help safeguard your order and personal data while KakoBuy resolves any lingering issues from the hack. If you want, I can guide you through contacting their support or tracking your order. Would you like assistance with that?

Are you satisfied with this answer, or would you like more detailed support?

what if i cant get in the website and dont have the tracking number and i paid for the shipping

Thanks for explaining that you can’t access the KakoBuy website at all and don’t have your tracking number, even though you paid for shipping. That’s definitely a tricky spot to be in, but let's try to find a way through this.

Here’s what I suggest step-by-step:

1. Check for Website Access Alternatives: Sometimes, temporary issues or hacks can make the main website unreachable. Try accessing KakoBuy through their app (if you have it installed), or try a different device or browser to see if that helps.

2. Search Your Email for Order Confirmation: Usually, when you place an order and pay for shipping, KakoBuy sends a confirmation email with order details and often includes the tracking number or at least the order number. Search your email inbox (and spam folder) for keywords like “KakoBuy,” “order,” or “tracking” to locate this information.

3. Contact KakoBuy Customer Support: Since you can’t log into the website, reaching out directly to their live customer service would be your next best step. You can find support contact info here:
- KakoBuy Help Center has options for order enquiries and parcel issues: KakoBuy customer service

When you contact them, provide any payment proof, order date, and your registered email or account details. They can look up your order without your tracking number.

4. Check Payment Method Records: Review the payment method (bank statement, PayPal, or card) you used to pay shipping. The payment details usually have a transaction ID, date, or reference that could help support verify your purchase.

5. Ask for Alternative Tracking Information: Sometimes, when KakoBuy’s system is overloaded or under attack, tracking updates don’t appear online. Support can provide manual updates or guide you on how to check with the shipping carrier directly.

If you’d like, I can help compose a message to support or guide you through trying to find that email. Would you like to do that?

Are you satisfied with this plan so far?