Hi there! I understand that Rolling Sky crashes on the Cheetah Mobile logo screen and then shows a black screen on your Android device. That sounds like it's preventing you from even getting into the game. To help narrow this down, could you please tell me:

1. Whether you installed the game from an official source or a third-party site?
2. Have you experienced this with any recent app updates or changes to your device?
3. Have you tried any fixes so far—like reinstalling the game, clearing cache, or restarting your device?

Generally, this black screen after the Cheetah Mobile screen is a known issue related to compatibility or app corruption. Here’s a step-by-step plan to try:

1. Clear Cache and Data:
- Go to your device Settings > Apps > Rolling Sky.
- Tap on Storage, then Clear Cache and Clear Data.
- Open the game again and see if it launches properly.

2. Reinstall the app:
Sometimes files get corrupted:
- Uninstall Rolling Sky completely.
- Restart your device.
- Download and install the latest version from a reputable source.

3. Check Permissions and Graphics Settings:
- Ensure the app has the necessary permissions (especially storage and network).
- Since you are on Android 11 with WebKit browser, check if there are any restrictive settings or battery optimizations affecting the app.

4. Disable Background Apps:
- Sometimes other running apps interfere. Try closing background apps before starting Rolling Sky.

If those steps don’t work, the issue might relate to the game version or device-specific compatibility with Android 11 WebKit. In some cases, disabling and re-enabling GPU (graphics processing unit) settings in developer options can help, but I can guide you through if you want.

Would you like to proceed with these or do you already have tried some of them? Let me know, and we’ll get your Rolling Sky up and running!

It crashes often

Thanks for letting me know that Rolling Sky crashes frequently. To get us on the right track, could you share a bit more about when these crashes usually happen? For example, does it happen right when you open the game, during gameplay, or after a specific action?

In the meantime, here are some targeted steps that could help reduce frequent crashing on your Android 11 device with WebKit:

1. Make Sure There’s Enough Free Memory (RAM):
Apps can crash if your device is low on RAM. Try closing other apps running in the background to free up memory before launching Rolling Sky.

2. Update or Reinstall the Game:
If you haven’t already, ensure you have the latest version installed from a trusted source. Sometimes, reinstalling can fix corrupt files causing crashes.

3. Disable Battery Optimization for Rolling Sky:
Android sometimes aggressively limits background processes, which can cause apps to crash unexpectedly.
- Go to Settings > Apps > Rolling Sky > Battery and disable any battery optimization options.

4. Turn Off Graphics Enhancements or HDR (If Available in Settings):
Some users have found that disabling features like HDR or graphic enhancements can improve stability.

5. Try Reduced Graphics Mode (If Available):
If the game offers a graphics or performance mode, try switching to a lower setting.

6. Clear Cache and Data for Rolling Sky (if you haven't tried this already):
As I mentioned earlier, clearing cache and data can help. This resets app settings without removing the app itself.

If these don’t help, some players on Android found temporarily turning off WiFi or switching to airplane mode before restarting the app worked around the crashes, especially if the issue relates to network communication during startup1 2.

Have you tried any of these already? If so, let me know which ones, and we can dig deeper based on that. I’m here to help get this sorted!

Is there a Rolling Sky update to fix crashes?

Great question about the updates! Rolling Sky has been releasing updates mainly focused on bug fixes, and since October 2023, they have maintained a biweekly update schedule to address issues, including crashes1.

However, some users still report crashes after certain updates, especially on Android devices. So, it’s important to make sure you have the latest version installed. You can check for updates in your app store or download from an official and trusted source.

If your app is already up to date and crashes persist, it might help to combine the update with troubleshooting steps like clearing cache, disabling battery optimizations, or reinstalling the game. Sometimes, the latest fixes haven’t fully resolved issues on all devices yet6.

Would you like guidance on checking and updating Rolling Sky on your Android 11 device? Or if you want, I can help with some advanced fixes tailored to your device environment. Let me know!