Hi there! Thanks for reaching out about the Auto bat ID feature not working on your Samsung S10. I want to make sure we get this sorted for you. Just to clarify a bit—are you experiencing the issue when trying to auto-identify bats during live recording, or does this happen with saved recordings when you try to run the ID afterward? Also, is the Echo Meter Touch hardware properly connected and recognized by your phone, and is the app itself functioning otherwise (like sound or recording)?

Once I have these details, I can guide you through some steps to troubleshoot this properly. Looking forward to your reply!

Auto Id is not functioning when live recording. I have not tried it on saved recordings. The app functions and records as normal otherwise.

Thanks for the extra detail about Auto ID not working during live recording on your Samsung S10. Since the app functions and records normally, that’s a good sign the hardware and basic connection are okay.

Here are some steps to try for the Auto ID feature during live recording:

1. Check Auto ID Settings: In the app’s settings, ensure Auto ID is enabled. Sometimes, Auto ID depends on specific trigger frequency and sensitivity levels — make sure those settings align with expected bat call ranges in your area. Incorrect trigger frequencies can prevent Auto ID from activating effectively.

2. Update Your App and Firmware: Make sure the Echo Meter Touch app is updated to the latest version from the Google Play Store, and check if there’s any firmware update for your Echo Meter Touch device via the app. Updates often fix bugs affecting features like Auto ID.

3. Test Auto ID on Saved Recordings: Since you haven’t tried Auto ID on saved files yet, try recording some bat sounds during live mode and then run Auto ID on those saved recordings. This can help determine if the issue is specific to live processing or a general problem with Auto ID.

4. Permissions and Background Apps: Confirm the app has all necessary permissions on your phone, especially microphone and storage access. Also, closing other intensive apps running in the background can help free processing resources that Auto ID needs.

5. Reinstall the App: If the above doesn’t help, uninstall and reinstall the Echo Meter Touch app. This can clear corrupted cache or settings that might block Auto ID.

If these don’t enable Auto ID during live recording on your Samsung S10, there may be device-specific compatibility or advanced settings to adjust. In that case, I can guide you through deeper troubleshooting or you can contact Wildlife Acoustics support directly at [email protected] for specialized help.

Would you like me to walk you through these steps, or check specific instructions or settings on your phone and app version?