Hi there! I understand you're having trouble with Motionleap crashing after not using it for a while. Let's work together to see if we can solve this issue.

First, could you let me know if you're seeing any specific error messages when the app crashes? Also, have you tried any steps already, like restarting your computer or reinstalling the app?

In the meantime, here are a couple of steps we can try:

1. Restart your Mac: This simple step can often clear up temporary issues.

2. Check for updates: Ensure that both your macOS and the Motionleap app are updated to their latest versions. You can check for macOS updates by going to the Apple menu > System Preferences > Software Update. For Motionleap, you would typically check the App Store for any available updates.

3. Delete Preferences: Sometimes, deleting the app preferences can help fix crashing issues. You can do this by holding down the Command and Option keys while launching Motionleap, then selecting to delete preferences when prompted.

4. Reinstall Motionleap: If the above steps don't work, uninstall the app and then reinstall it from the App Store. This process ensures that you have the latest version installed without any corrupted files.

Give these steps a try and let me know how it goes! If the app continues to crash, we can explore more advanced troubleshooting steps together.

Reinstalled app and its asking me to pay again

I appreciate your patience regarding the issue with Motionleap asking you to pay again after reinstallation. This can be a common situation if the app doesn't recognize your purchase or there's a problem with the account you're logged in with. Let’s resolve this together.

Here’s what you can do to restore your purchase without having to pay again:

1. Check Your Apple ID: Make sure you're signed into the same Apple ID that you used to purchase Motionleap originally. You can check this by going to the Apple menu > System Preferences > Apple ID. If you're logged in with a different account, log out and sign in with the correct one.

2. Restore Purchases: In the Motionleap app, look for an option to restore purchases. This is typically found in the settings menu within the app. Since you reinstalled it, the app may need to confirm that you previously paid for premium features.

3. Contact Support: If you’re still encountering issues after trying the steps above, reaching out to Motionleap support would be a good next step. You can email them at [email protected]. Provide them with details about your purchase and the email linked to your Apple ID.

4. Troubleshooting Articles: Additionally, you might find helpful information in this troubleshooting guide regarding access issues: Troubleshooting Motionleap Pro Access Issues - Lightricks

Try these steps and let me know how they work out for you! Are you satisfied with the solutions I provided?

Steps to recover Motionleap purchases after reinstalling

To recover your Motionleap purchases after reinstalling, follow these steps that should help restore your premium access:

1. Open Motionleap: Launch the Motionleap app on your Mac.

2. Look for Restore Purchases: Navigate to the settings or the main menu within the app. There should be an option labeled "Restore Purchases." Click on this option. This feature is designed to recognize previous purchases linked to your Apple ID.

3. Sign in with the Correct Apple ID: Ensure that you are logged into the same Apple ID you used to make the original purchase. You can check this via the Apple menu > System Preferences > Apple ID.

4. Check for Updates: Sometimes, ensuring that you have the latest version of the app can fix any remaining issues. You can do this by going to the App Store and searching for Motionleap to see if any updates are available.

5. Contact Support if Necessary: If the restore option does not work or you still can't access your previous purchase, you may want to contact Motionleap support. You can email them at [email protected] and provide them with your purchase details.

For more guidance on troubleshooting access issues, you can refer to this helpful article: Troubleshooting Motionleap Pro Access Issues 1.

Please let me know how it goes or if you need further assistance! Are you satisfied with the solution I provided?

None of this is working. App is on my iPhone. There is no option to restore purchases there or setting options. There is no Apple ID function on the phone nor login or out options. I still have a month and a half until renewal and I don't want to pay again. I do have a new iPhone with different login. How can I cancel this completely and repurchase in May. Haven't used this app in a couple years

I see that you're having quite a dilemma with your Motionleap subscription, especially with switching to a new iPhone and not wanting to pay again. Let's figure this out step by step.

### Cancelling Your Subscription:
Since you're using an iPhone, you can cancel your Motionleap subscription through the following steps:

1. Go to Settings: Open the Settings app on your iPhone.
2. Tap Your Name: At the top, tap your name or your Apple ID.
3. Select Subscriptions: You should see a list of subscriptions. Tap "Subscriptions."
4. Find Motionleap: Look for Motionleap in the list and tap on it.
5. Cancel Subscription: Tap "Cancel Subscription" and follow the prompts. This will stop future payments.

You can find more information on how to manage and cancel subscriptions from Apple’s support page here 1.

### Repurchasing in May:
Once you have successfully cancelled the subscription, you can repurchase Motionleap when you're ready. Make sure you log in with the same Apple ID you used to originally buy the app when you repurchase, as this will help in restoring your purchases if the option is available.

### Important Note:
Since you mentioned that there's a new login on your new iPhone, ensure that you switch back to the Apple ID associated with your Motionleap purchase for future transactions. If you cannot log in with your previous Apple ID, you will likely need to create a new account and repurchase the app when you're ready.

If you find that the cancellation process is giving you trouble, or if you have any other questions, please don’t hesitate to reach out. Are you satisfied with the solution I provided?