Hello! I understand that you're having trouble logging in and receiving a message that your number is invalid. Let's work together to try and resolve this issue.

First, could you please clarify a couple of things for me? I’d like to know:

1. Are you entering a mobile number, email, or another type of number for logging in?
2. Have you recently changed any details related to your DStv account, like your mobile number or email?

Gathering this information will help me guide you to a solution!

i enter my mobile number or email i have not changed since i had an account

Thanks for the additional information! Since you have not changed your mobile number or email, let’s try a couple of steps to see if we can resolve the invalid number issue.

1. Recheck Your Credentials: Please confirm that you’re entering your mobile number or email address correctly. Sometimes small mistakes can lead to login issues. Ensure there are no accidental spaces before or after the number or email.

2. Password Reset: If everything seems correct, try resetting your password. Use the "Forgot Password?" link on the login page. Follow the instructions sent to your mobile number or email to set a new password.

3. Account Status Check: It's also worth checking if your account is in good standing. You can do this by contacting DStv support via their Contact Us page if you're unsure. They may help verify your account details and any issues therein.

4. Technical Issues: Sometimes, server issues can arise, causing login problems. Please keep an eye on any announcements from DStv regarding outages or technical issues, which they sometimes post on social media or their website.

Could you please try these steps and let me know if you encounter any specific issues or if it still doesn't work?

Contact DStv customer support for login issues

To contact DStv customer support for your login issues, you have several options. Here’s how you can reach out to them:

1. WhatsApp: You can send a message via WhatsApp to get assistance. Save the following number: 060 060 3788. Make sure to have your Smartcard Number and Surname ready for verification.

2. Live Chat: You can also use the live chat feature on the DStv website for immediate assistance.

3. USSD: If you prefer, you can dial *120*68584# from your cellphone to check your account status and resolve payment or login issues.

For more detailed information about these options, you can visit their contact page here 1.

Please reach out to them, and let me know if there's anything else you need help with! Are you satisfied with the solution I provided?