[DStv Stream] DSTV Stream does not give the latest seasons of my KYKNET shows

J
Jean-Pierre Prinsloo
1 year ago In DStv Stream
DSTV Stream does not give the latest seasons of my KYKNET shows

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 year ago

Hi there! I understand that you're having trouble finding the latest seasons of your favorite kykNET shows on DStv Stream. Let's figure this out together.

Could you let me know if:

1. You have checked the specific show titles to see if they're listed under "Catch Up" or are included in the live channels?
2. Are you using the latest version of the DStv Stream app on your WebKit-enabled browser?
3. Have you tried logging out and back into your DStv account to refresh your access?

Once I have more details, I'll be able to assist you better!

J
Jean-Pierre Prinsloo
1 year ago

the new seasons is on catchup but not on my streaming app

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18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 year ago

Thanks for the clarification! Since the latest seasons of your kykNET shows are visible on Catch Up but not on your streaming app, it’s possible that there might be specific access or rights issues involved. Here are a few steps to troubleshoot this situation:

1. Check Subscription Package: Ensure that your current subscription package includes access to the specific kykNET shows. Sometimes, certain content may only be available on premium packages.

2. Update the App: Make sure your DStv Stream app is up to date. You can check for updates by going to the app or browser settings.

3. Clear Cache and Cookies: Sometimes, cached data can cause display issues:
- On your WebKit-enabled browser, go to the settings.
- Look for 'Privacy and Security' and select 'Clear Browsing Data.'
- Make sure to clear both cache and cookies. After this, restart the browser and check again.

4. Log Out and Log Back In: This refreshes your session and can restore access to the latest content.

5. Search for Show Titles: Use the search function within the app to look for the specific shows. Sometimes, shows might not be visible on the main page but can be found through a direct search.

If these steps don't resolve the issue, it might be worth reaching out to DStv support directly at [email protected] for specialized assistance, as they can check for any account-specific limitations or issues.

Are you satisfied with the solution I provided, or do you need further help?

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