Hi there! I understand you're having trouble logging into your Ollo Credit Card account through both the app and the website. Let's get this sorted for you.

To help me better understand, could you let me know:
- Are you seeing any specific error messages when trying to log in?
- Have you been able to log in successfully before on this device?
- Have you tried resetting your password or unlocking your account?

Meanwhile, here are a few steps you can try:

1. Check Your Credentials: Make sure you're entering the correct username and password. If there's any doubt, try using the "Forgot Password" option on the login page to reset your password securely.

2. Clear Cache and Cookies: On your Android device using WebKit, clearing the browser cache and cookies might help if the website is not loading properly.

3. Update or Reinstall the App: If you're using the app, ensure it's updated to the latest version. If it is, try uninstalling and reinstalling it.

4. Try a Different Browser or Device: Sometimes, browser compatibility can cause issues. You could try logging in from a different browser or another device to see if the issue persists.

5. Check Network Connection: Ensure your internet connection is stable.

If these steps don’t resolve the issue, it might be a problem on Ollo’s end or related to your account status. You can contact Ollo Credit Card customer service directly at 1-833-845-2200 (available 24/7) for further assistance.

Also, if you like, I can guide you step-by-step with any of these options. Just let me know!

Are you satisfied with this initial solution, or shall we dig a little deeper?