Hi there! I understand you're having trouble with the Klook app connecting to the internet while you're in Japan, but other apps are working fine. To help you better, can you tell me if you're using a Klook eSIM or the app over regular mobile data or Wi-Fi? Also, have you checked if the Klook app itself is up to date?

Meanwhile, here are some steps you can try, especially if you’re using the Klook eSIM:

1. Check eSIM Activation and Selection: Go to your iPhone Settings > Cellular. Make sure that the Klook eSIM you purchased is selected as your active line for data usage.

2. Turn on Data Roaming: In Settings > Cellular > Cellular Data Options, ensure “Data Roaming” is turned on because you’re using the eSIM abroad.

3. Restart Your iPhone: Sometimes a quick restart after setting your eSIM or changing settings can help establish a proper connection.

4. Toggle Airplane Mode: Switch Airplane Mode on for about 10 seconds and then off again to refresh your network connections.

5. Check Data Balance: It's possible that your eSIM data has been used up, which would prevent connectivity. Check your Klook booking details to confirm your remaining data.

6. Ensure Klook App is Updated: Visit the App Store and confirm that you have the latest version of the Klook app installed.

7. Reinstall the Klook App: If the app itself can't connect, try uninstalling and reinstalling.

If you’re not using the eSIM, or these steps don’t resolve the problem, please share what you’ve tried specifically and if you see any error messages within the Klook app. That way, I can guide you more precisely.

Are you currently connected via cellular data, or just Wi-Fi? Sometimes Klook’s service works better on cellular data with roaming enabled.

Let me know these details, and we’ll get this fixed for your trip!

App will not connect to internet while on a trip in Japan. Other apps connect, what do I need to do?