Hi there! I understand you’re having trouble finding your booking on the Klook app. I’d like to help you get that sorted out. To start, could you please tell me if you are logged into the app with the same account (email or phone number) you used when you made the booking? Sometimes bookings don’t show up if you’re logged into a different account.

In the meantime, here are some quick steps you can try to locate your booking:

1. Check Your Account: Make sure you are logged in with the correct email or phone number linked to your booking.
2. Go to Bookings: Tap your profile icon at the top right corner of the app, then select “Bookings” to see all your reservations.
3. Refresh the App: Pull down the bookings list to refresh and load any recent bookings.
4. Check Your Email: Look for the booking confirmation email from Klook to confirm that the booking was successful.

If your booking still does not appear, sometimes it may take a little time for new bookings to show in the app’s booking list, depending on confirmation processing times.

Please try these steps and let me know what you find. If you’re still not seeing your booking, we can explore more options like checking for app updates, verifying your booking via confirmation email details, or other troubleshooting methods tailored for iOS 18.5.

Are you logged in with the correct account?

Yes

Thanks for confirming that! While we're still focused on helping you with your booking issue, I see you’re also interested in Klook app reviews.

Overall, Klook has a mixed but generally positive reputation among users. On Trustpilot, it has a strong rating of about 4.5 stars from over 25,000 reviews, with many praising its flexibility, good selection of activities, and ease of use2. However, like any large platform, some users have had negative experiences, usually related to specific booking issues or customer service challenges1 6.

If you want, I can help you check further into your booking specifically, or give tips on how to ensure your future bookings go smoothly.

Back to your booking issue—since you are logged into the correct account and still don’t see your booking, here are the next steps we can try on your iPhone iOS 18.5:

1. Update the Klook App: Go to the App Store, tap your profile icon, then scroll to see if Klook has an update pending. Installing the latest version can fix bugs that might cause booking visibility issues.
2. Check Internet Connection: Ensure your phone has a stable Wi-Fi or cellular connection, as poor connectivity can affect loading bookings.
3. Log out and Log Back In: Sometimes refreshing session data by logging out and then logging back in can bring up missing bookings.
4. Check Email Confirmation: Locate your Klook booking confirmation email and verify the booking reference number. Sometimes bookings are made under a slightly different email account.
5. Reinstall the App: Uninstall the Klook app and then reinstall it from the App Store. This refreshes all app data and can solve hidden glitches.

If after these steps, your booking still doesn’t appear, I recommend contacting Klook support directly at [email protected] with your booking details for their assistance.

Would you like me to guide you through any of these steps? Or do you have more details to share about your booking or what you see in the app?