Hi there! I understand you're having trouble with hotel searches on both the KAYAK app and Super, and you're thinking they might share a common data source. To help you better, could you tell me a bit more about what exactly happens when you try to search for hotels? For example, do the searches return no results, show an error message, or get stuck loading?
Meanwhile, since both apps might rely on a shared data feed for hotel listings, an issue with that data source could cause problems in both places. Here’s a step-by-step approach we can try:
1. Check Your Internet Connection: Make sure your Android device (WebKit-based) has a stable internet connection, as sometimes searches fail to fetch results without proper connectivity.
2. Clear App Cache and Data: On Android 10, go to Settings > Apps > KAYAK (and Super if applicable) > Storage, then tap 'Clear Cache' and 'Clear Data.' This can resolve temporary glitches in how the app processes data.
3. Update or Reinstall Apps: Confirm that both the KAYAK app and Super app are updated to their latest versions, or try reinstalling them to ensure you're running the newest code that handles hotel data queries properly.
4. Try a Web Search: Since you’re on a WebKit browser, try accessing kayak.com directly through your browser and check if hotel searches work there. If they do, this isolates the problem to the apps.
5. Look for Known Outages: Sometimes issues arise from KAYAK's data providers or backend services. I’ll verify if there are any ongoing outages or maintenance affecting hotel search data sources.
If you’ve tried some of these already, let me know which ones so I can focus on other solutions or escalate the problem for deeper investigation.
Are you able to share what error or behavior you see during the search attempts? That will help me guide you better!
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Frank Taylor
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Hi there! I understand you're having trouble with hotel searches on both the KAYAK app and Super, and you're thinking they might share a common data source. To help you better, could you tell me a bit more about what exactly happens when you try to search for hotels? For example, do the searches return no results, show an error message, or get stuck loading?
Meanwhile, since both apps might rely on a shared data feed for hotel listings, an issue with that data source could cause problems in both places. Here’s a step-by-step approach we can try:
1. Check Your Internet Connection: Make sure your Android device (WebKit-based) has a stable internet connection, as sometimes searches fail to fetch results without proper connectivity.
2. Clear App Cache and Data: On Android 10, go to Settings > Apps > KAYAK (and Super if applicable) > Storage, then tap 'Clear Cache' and 'Clear Data.' This can resolve temporary glitches in how the app processes data.
3. Update or Reinstall Apps: Confirm that both the KAYAK app and Super app are updated to their latest versions, or try reinstalling them to ensure you're running the newest code that handles hotel data queries properly.
4. Try a Web Search: Since you’re on a WebKit browser, try accessing kayak.com directly through your browser and check if hotel searches work there. If they do, this isolates the problem to the apps.
5. Look for Known Outages: Sometimes issues arise from KAYAK's data providers or backend services. I’ll verify if there are any ongoing outages or maintenance affecting hotel search data sources.
If you’ve tried some of these already, let me know which ones so I can focus on other solutions or escalate the problem for deeper investigation.
Are you able to share what error or behavior you see during the search attempts? That will help me guide you better!